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How-to attach Custom Values (MMS) to SMS messages in Workflows within GoHighLevel

Harness the immense power and flexibility of custom values! Dive into our comprehensive guide where we unveil the secrets to integrating custom values for sending MMS messages seamlessly within your workflows.

Custom values serve as the cornerstone for leveraging snapshots and your preferred workflows. With a swift and straightforward setup, elevate your automation to new heights of scalability and excitement.

How to attach Custom Values URLs to SMS messages

Step 1:  Setup your custom value URL 

Head into the location settings > Custom Values > + Add Custom Value > Enter MMS URL

Step 2: Head into your workflow where you would like to send the MMS

Now that you are in your workflow make sure to attach the custom value as an attachment. You will need to copy and paste the value

Please note:

There are strict requirements to MMS sizes when it comes to different carriers. These limitations are set by the carriers.

Troubleshooting

What is the maximum MMS size when sending SMS?

CarrierLong code MMS attachment sizeToll-Free MMS attachment sizeShortcode MMS attachment size
AT&T0.6 MB0.6 MB0.6 MB
Sprint1.4 MB0.6 MB1.4 MB
T-mobile1.5 MB0.6 MB1.0 MB
Verizon0.675 MB0.6 MB1.2 MB

What are the support file types for MMS when sending via SMS?

  • jpeg
  • png
  • gif

My custom value does not work when the message is sent.

Please double-check to make sure:

  1. There are no spaces in your custom value URL, you can test this by adding it to a dummy funnel and previewing the page. If the MMS appears the custom value works, please proceed to the next step below
  2. The MMS URL meets the size requirement for the provided carrier (see question above)

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