Mastering Automated Notifications: Email and SMS Alerts for New Leads in GoHighLevel

Guidance on dispatching internal notifications within workflows:

Set up a new workflow:

Click on Start from scratch

Click on Create workflow

Click on Add New Workflow Trigger

Once you configured the workflow trigger:

Click on Add your first Action

Click on Send Internal Notification

Choose the type of notification:

Email notification

Internal notification:

SMS notification

Rate limiting on Workflow Notifications

We have added Rate Limiting for Internal Notification action of workflows.

The current rate limits are

  • 500 notifications / 5mins for each user (Per workflow)
    • In the case of email, its 500 notifications per 5 mins, per user email
    • In the case of SMS, its 500 notifications per 5 mins, per user’s phone
    • In the case of in-app notifications, its 500/5 mins per user Id

We will skip any notifications that are sent after breaching this limit.

Why was this done, and how will this help?

  • Because no limit was enforced, there were several updates made to a specific conversation of a user.
    • Let’s say you put 300k contacts into a workflow
    • And in the internal notification you are sending a mail to a particular user (in most cases we have seen customers set up to send a notification to themselves)
    • Now this particular user mail will get 300k emails.
    • Because of this, the conversation of this user will be updated 300k times, within a few seconds/minutes.
    • This introduced an overall delay in processing workflow actions.

Effective rate-limiting is crucial for controlling these occurrences and preventing customers from sending large volumes of emails to specific users.

Related Articles

Go HighLevel Onboarding, Training, Education, Coaching, Support, Products and Services. Enabling Customer Success for GHL Agencies Worldwide
Copyright Growthable 2023 | All Rights Reserved

Grab our free techincal onboarding checklist

Our Growing Up Sale is on now! Last chance πŸš€πŸš€ To Celebrate we giving you 25% off any plan until July 1st!

Prices will never be this good again, get your UNLIMITED onboarding and support before its too late!

Coupon has expired
Last chance - get 25% OFF!