{Program Name}
Within the privacy policy and terms and conditions sections, eliminate any instances of keywords like ‘share,’ ‘sell,’ ‘affiliate,’ or ‘third-party’ referring to the exchange or distribution of lead information to external entities.
An effective Privacy Policy is crucial, explicitly stating that mobile information won’t be disclosed to third parties or affiliates for marketing purposes. However, sharing information with subcontractors for essential support services like customer service is allowed. Additionally, any data pertaining to opt-in for text messaging origins and consent won’t be shared with any external parties in other use case scenarios.
To ensure your short code campaign aligns with LC Phone’s requirements, your company must adhere to carrier compliance requirements, industry standards, and applicable law.
As per industry standards, it is necessary to have a publicly accessible mobile terms of service page for each US short code program. These mobile terms of service should include specific provisions such as customer support contact information, complete opt-out instructions (displayed in bold), a recurring message disclosure (if applicable), a product description, and a program (brand) name. Additional requirements may exist for certain programs like sweepstakes or contests. For more information on industry standards, please refer to the CTIA’s Short Code Monitoring Handbook.
Beyond these standards, there may be additional compliance requirements under applicable law based on the nature of your text messaging campaign. It is advisable to consult with your legal counsel to ensure that your terms of service and privacy policy are compliant with applicable law and consistent with standards for your specific campaign and industry.
What do you need to know?
T-Mobile has implemented fines for non-compliance with A2P 10DLC regulations, targeting messages containing restricted content. Upon detecting any violations of the specified tiers, T-Mobile will enforce Sev-0 violations, the highest level of consumer offense, along with non-compliance penalties, leading to immediate blocking of the infringing messages by carriers.
This pertains to all business-oriented A2P (Application-to-Person) messaging products, including SMS or MMS short codes, toll-free numbers, and 10DLC (10 Digit Long Code), which pass through the T-Mobile network.
In the event of Sev-0 violations, which also breach our acceptable use and messaging policies, fines will be transferred to you for each violation starting February 15, 2024. These penalties encompass various infractions, including but not limited to the following:
The fines for non-compliance extend to breaches in any A2P messaging product, including SMS/MMS short code, toll-free, and 10DLC. T-Mobile maintains the authority to indefinitely suspend brands, campaigns, and your company’s access to its network if violations are found to be excessive. Upon incurring fines, a Sev-0 violation notice will be issued, followed by the corresponding penalty charge.
When you delete and release a number, Twilio holds it for 10 days in case you need to reclaim it. After this period, you’ll have to contact Twilio support to recover the number. If the sub-account is on LC Phone, please reach out to CRM support. By signing into the Twilio Console, you can recover […]
If you’re unable to use our tool to transfer numbers, please refer to the steps outlined below. Twilio phone numbers can be easily transferred between different projects by the Twilio Support team. To request this change, please gather the following information: Once the Twilio support team moves the number into the correct sub-account within your […]
After entering the subaccount, navigate to the bottom left and click on Settings. Click on Phone Numbers Click on the trash icon to remove the number Once you confirm by typing Delete below, Click on Confirm Delete If you’d like to retain or reset the Twilio number webhooks, select “NO” here to ensure the number […]
How to locate the gaining SID for the account: 1. Click on sub-account name on the top left 2. Click on Switch to Agency View 3. Click on Settings 4. Click on Phone Integration 5. That’s the master Twilio account SID 6. Click on Sub Account Settings 7. Select the pencil icon on the right […]
What is Hosted SMS? Hosted SMS enables you to send and receive text messages on voice-enabled numbers you currently use with a different carrier. It has no impact on your voice services. We simply register the number for SMS, allowing messages to be routed to and from the platform. What numbers can I host on […]
Step 1: Locate your Location ID: Step 2: Enter Customer Name (the name should appear exactly as it does on the telephone bill) First Name: Last Name: Business Name (if the service is in your company’s name): Step 3: Enter Service Address on file with your current carrier (Please note, this must be a physical […]
Number Name The internal label for the phone number could be something like “primary marketing number” or even named after the employee responsible for managing it. Forwarding Number When someone dials the newly purchased number, the call will automatically be forwarded to the designated phone number set in this field. Pass Called Number As Caller […]
Kindly share the Location ID with our support team for the Twilio number(s) you’re attempting to transfer. This will allow us to locate the ISV account’s Account SID on your behalf. 1. Create a support ticket with Twilio support With the Subject: Moving numbers request 2. Copy and paste this email CC: [email protected] and click […]
Ensuring consumer trust in voice communication is essential. People expect relevant and personalized interactions while being safeguarded from spam and intrusive calls. This guide outlines the latest best practices to help uphold a strong caller reputation. Why does caller reputation matter? Across the industry, ongoing efforts are being made to curb unwanted calls to consumers. […]