Logo

How To Record Calls And Listen To Recordings for GoHighLevel

How To Record Calls And Listen To Recordings

You may want to record calls to be able to review them for quality assurance.

Step 1: Ensure you have call recording enabled.

  • Navigate to Settings > Phone Numbers > Edit.
  • Check the call recording box.
  • Click Update to confirm the changes.

NOTE: If you put a space in the “Call Recording” section, that will get rid of any message. 

Step 2: Listening to Recordings

  • Navigate to Contacts and choose the contact you wish to listen to a recorded call with.
  • Click into that contract record. Within the contact recorded for that individual contact, the center panel of the contact page should display communication you’ve had with the contact- from texts to emails to calls.
  • Recorded calls with feature a play button, and you can click that to listen within the contact record. You will also see a stop button, volume button, and download button.

Related Articles

Avoid Elevated Messaging Charges! Register Your Numbers Before June 1, 2023 to Sidestep Escalating 10DLC Message Fees on GoHighLevel

What do you need to know?  In order to transmit messages within the United States, it’s imperative to enroll every 10DLC phone number. Consequently, AT&T and T-Mobile have decided to up the ante by raising the per-message fee for unregistered transmissions. This strategic move aims to incentivize unregistered senders to complete the registration process. Failure […]

John Mamado

Exploring A2P 10DLC: A Comprehensive Guide to its Functionality with GoHighLevel

A2P 10DLC serves as a crucial tool for businesses seeking to ensure compliance in their messaging endeavors, facilitating the transmission of Application-to-Person (A2P) messages through 10-digit long code phone numbers within the United States. This thorough manual offers an intricate exploration of A2P 10DLC, covering registration prerequisites, diverse campaign applications, adherence to compliance standards, and […]

John Mamado
Logo
Go HighLevel Onboarding, Training, Education, Coaching, Support, Products and Services. Enabling Customer Success for GHL Agencies Worldwide
Copyright Growthable 2023 | All Rights Reserved

Grab our free techincal onboarding checklist