The Instagram DM workflow action enables you to send a direct message to a contact, provided they have messaged a connected Instagram page within the past 24 hours before reaching this event for the message to be successfully delivered.
You can choose from available templates or create your own message. Additionally, you have the option to attach files by clicking on “Add attachment” and either selecting a file from your drive or pasting a URL to include the files.
Use this action with the Trigger – “Customer Replied” and reply channel is “Instagram DM”.
Please Note:
Recommendation:
Use the “Instagram Interactive Messenger” action, to send Instagram DMs to contacts.
Note:
Previously, until August 31, 2024, you were able to send a direct message to any contact who commented on your Instagram post via the “Instagram DM” workflow action, regardless of whether they had sent a DM to your business within the last 24 hours. This was due to a bug on Meta’s end, which has now been resolved.
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