GoHighLevel Conversations FAQs: Answers to the Most Common Issues
Updated February 17, 2025
Gaps in knowledge around GoHighLevel Conversations — from unsupported file types to unexpected Gmail errors — can slow down client communication and cause missed messages. This guide covers the most frequently asked Conversations questions so you can resolve attachment issues, BCC delivery errors, and Instagram DM restrictions quickly.
Q. What attachment types are supported in Conversations?
A: Conversations supports the following attachment types: .pdf, .docx, .doc, .csv, .xlsx, .xls, .txt, .jpg, .jpeg, .png, .gif, .svg, .mp4, .mpeg, .mp3, .wav, .wave, .aiff, .aif, .aifc, .gsm, .ulaw, .vcf, .vcard, .pptx
Q: Why am I receiving an incomplete delivery error email from Gmail when I use a BCC address while sending emails from my 2-way sync email?
A: You may receive a “Delivery incomplete” error from Gmail when using BCC addresses. Despite the error, your email might still be successfully posted to the CRM. This occurs because we use BCC for logging purposes, and Gmail doesn’t get a delivery receipt for this BCC address. So, though the email is logged successfully you might receive the error email.
Q: Why am I unable to send Instagram DMs to people who are commenting on my instagram posts?
A: For a business to send a DM to a contact, the contact has to send at-least one DM within the last 24 hours. To reply to comments, use “Instagram Interactive Messenger” action from workflows and set the reply type as “Reply to comment via DM”.
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