How to Add Internal Comments and Mention Users in GoHighLevel
Updated February 18, 2025
Keeping internal team communication separate from client-facing conversations is a common challenge in busy agencies managing multiple accounts. Using GoHighLevel's internal comments feature, you'll be able to leave private notes, tag teammates with @mentions, and filter conversations by mentions or comments.
The Internal Comments feature lets users leave private notes within conversations, fostering seamless collaboration and communication while keeping discussions confidential and hidden from contacts.
How to Use Internal Comments:
Adding Internal Comments:
During a conversation, select the Internal Comment option within the composer.
Type your comment and, if needed, tag users by entering @ followed by their name.
Click on send to send the comment, which will be visible only to internal users.
Filtering Internal Comments:
To view conversations where you’ve been mentioned, use the Mentions of Me filter. You can also filter conversations where a specific user has been mentioned.
To see all internal comments in a conversation, apply the Internal Comments filter from the filter options.
Managing Notifications:
- Make sure your notification settings are turned on so you get alerts when someone mentions you or when new messages arrive in important conversations.
- Navigate to Settings > My Profile > Notifications to enable the respective notifications.
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