Loops arise when two Triggers intertwine, either by mutually influencing each other or by one Trigger looping back into itself. These loops create an endless sequence of actions, negatively impacting app performance by monopolizing server resources. Consequently, system enhancements now include a mechanism to detect and restrict Triggers prone to causing such loops, safeguarding against slowdowns for all users.
When Workflows, Triggers, and Campaigns reach 50 starts or executions for a single contact within a 30-minute window, they will be securely loop-locked.
For instance, imagine a scenario where a trigger activates 50 times within a span of 30 minutes for a single contact, or where a contact is included in a workflow or campaign 50 times in under half an hour.
Should a Loop error occur, kindly reach out to our Support team for assistance. We’ll work closely with you to review the Trigger, address any issues causing the loop, and unlock the Trigger for seamless functionality.