You can now customize Do Not Disturb (DND) settings for specific channels—Facebook, SMS, Calls, Emails, Google My Business, and WhatsApp—once they are integrated into the system.
DND Statuses
If the integrations (FB, SMS, Calls, Emails, GMB, WhatsApp) are available and working properly, they will be listed as channels that HL users can choose to enable or disable individually or all at once.
If integrations disconnect or stop working, please keep reconnecting them. Once restored, the contact’s previous Do Not Disturb (DND) status will be maintained. For example, if you had set a contact to DND in Facebook Messenger, that setting will remain active after reconnection.
The system will Auto-Enable DND for contact if the criteria below is met:
Please Note:
Location/agency users will then have the option to disable the DND from within the contacts record for all the above reasons, except when marked as SPAM.
When a user is marked as DND for any bounce and or suppressions events, please head into Mailgun or your ISP provider and remove the contacts email from the suppression list, then continue to validate the email before enabling the DND in the system.
There are 2 ways in which the DND will be enabled:
| Response Code | Code Description | Remediation |
| 30005 | User Inactive/Number does not exist | Enable Temporary DND |
| 30003 | Out of Service/Carrier Filtering | Enable Temporary DND |
| 30004 | Do not want SMS/DND enabled | Enable Permanent DND |
| 30006 | Landline/Incapable to receive SMS | Enable Temporary DND |
Two types of DND will be applied to a contact
Please Note:
When sharing your opt-in info please include the relationship number(s), contact, and a loom showing the contacts opt-in permission
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Disclaimer : This article is for informational purposes only and does not constitute legal advice. For guidance specific to your situation, consult with a qualified attorney.
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