The Google My Business (GMB) Messaging feature provides an opportunity for businesses to interact with potential customers. In addition to the standard call, save, directions, and website options that appear when someone searches for a particular category of business, such as “dog walkers near me” or “plumbers in Los Angeles,” you can also add a chat/message option to your listing (if you’ve enabled it in your GMB settings) to make your business stand out and offer an additional communication method for leads. (Refer to our other article on enabling GMB Messaging if you require assistance setting it up.)
By following the steps below, you can quickly respond to Google My Business (GMB) messages via SMS, which is fully integrated with the system. This can be done by using a campaign action, which helps speed up your response times.
NOTE: Before proceeding with the steps below, make sure to refer to our GMB integration tutorial to confirm that your integration is properly set up.
Step 1: Create a Campaign for the GMB reply.
Step 2: Create a Trigger for the GMB reply.
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