Growthable

Fix GoHighLevel Test Email Errors Before They Kill Your Campaign

Updated November 16, 2022

A failed test email in GoHighLevel often points to broken custom value syntax or an incorrectly formatted recipient address, both of which silently block your campaign from sending. This guide walks you through exactly what to check so your test emails go out clean and your campaigns launch without errors.

When testing a campaign email, you may receive a popup notification with an error message that states “An error occurred, please try again.” The message will look like this:

Check the following to ensure your email test can send:

  1. Ensure the custom values being used are valid. Be sure that custom values have proper brackets {{ }} (not just 1 {} or more than 2 {{{}}}). For example, {{contact.name}} or {{contact.city}}.
  2. Check the email address to ensure it follows proper format such as test@emaildemo.com

NOTE: Check out our other articles “How to Send a Test Email and SMS” and “How To Test A Campaign” for our best practice recommendations for testing emails in a campaign.