Set Up an Appointment Reminder Workflow with Zoom in GHL
Updated March 10, 2025
Without a one-minute processing wait after the Zoom location trigger, appointment reminder workflows in GoHighLevel can fail to populate the meeting link correctly. This guide walks you through building a complete reminder sequence — from the confirmed appointment trigger to multi-day email and SMS reminders before the event.
When setting up the appointment reminder campaign, be sure to include a one-minute wait step to allow time for processing the location value when using Zoom integration.
Click on Add New Workflow Trigger
Click on Select
Click on Appointment…
Click on Add filters
Click on Select
Click on Appointment status is
Click on Select
Click on confirmed
Save Trigger
Click on +
Scroll down to the bottom and click on Wait
Set Wait Delay for 1 minute
Save Action and continue to build the rest of the appointment reminder workflow
Click on + after the wait step
Choose to send Email/SMS to send the appointment confirmation to the lead
Click on Save action:
Click + to add another step:
Scroll down to the bottom and click on Wait
Click on Time Delay
Click on Event / Appointment time
If you want to send a reminder before 4 days:
Type 4 here
Switch minutes to days
Select Skip all outbound communication actions, till next wait or Event Start Date action.
Click on + after the wait step
Choose to send Email/SMS to send the appointment reminders to the lead
You can continue to add another wait step for another appointment reminder message to go out
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