90-Day Client Satisfaction Guarantee — Terms & Conditions

Move your client support to Growthable. If your client satisfaction score isn't 85% or better over the 90 days following onboarding, we refund your first month's subscription in full. Setup is free on this offer regardless of outcome.

This is a performance guarantee measured against a defined CSAT metric (the "Guarantee"). It is not a money-back or satisfaction guarantee, and it does not entitle you to a refund on request.

This document is the full, binding version of the offer. Where anything in marketing materials, emails, landing pages, or verbal conversations conflicts with this page, these terms control.

The Guarantee is offered by Growthable LLC, 1942 Broadway St STE 314C, Boulder, CO 80302, USA ("Growthable", "we", "us"). In these terms, "you" and "the customer" mean the agency that enrolls in the Guarantee. This is a business-to-business offer made to agencies, not a consumer offer.

The conditions, in short

Five things determine whether you can claim. They are set out in full below, but in plain language:

1. You complete your onboarding tasks within 14 days of signup.
2. At least 80% of your client support runs through Growthable live chat during the measurement period.
3. You action 80% of Approve-Before-Send items within 24 business hours.
4. At least 25 tickets get rated by your clients during the measurement period, or the period is extended.
5. You claim within 30 days of us telling you the final score.

Relationship to our standard Terms & Conditions

These terms supplement our Terms & Conditions (the "Standard Terms") and take effect as a written variation of them for the purpose of this offer under clause 1.3 of the Standard Terms.

To the extent of any inconsistency in relation to this Guarantee, these terms prevail over the Standard Terms. In particular, and without limitation, clauses 5.2 (no refunds on termination), 5.4 (non-use non-refundable), 5.6 (chargebacks), 7.3 (no refund for non-compliance with an agreed task) and 9.6 (maximum liability) of the Standard Terms do not apply to, and do not limit, a refund validly payable under section 6 below. Growthable will not rely on any provision of the Standard Terms to decline a claim validly made under these terms, and irrevocably waives any right to contend that these terms are not an effective variation under clause 1.3, or that clause 1.2 of the Standard Terms displaces them in relation to this Guarantee.

In every other respect the Standard Terms continue to apply in full, and nothing here varies your rights or obligations outside this Guarantee.

1. Definitions

• Business day: Monday to Friday, excluding US federal holidays. Business hours are counted on those days.
• End user: a person inside one of your subaccounts who receives support from Growthable — that is, your client or your client's staff.
• In writing: includes email, consistent with clause 16.2 of the Standard Terms. Notices to you are sent to your account email; notices to us go to the addresses in section 8. A notice sent by email is treated as received on the next business day after sending.
• Rated Ticket: a single support ticket or live chat conversation handled by Growthable on your behalf that has received a satisfaction rating of 1 to 5 from an end user. Unrated tickets, ratings submitted by you or your staff, and duplicate ratings on the same ticket are excluded.
• Subaccount: a client account operating under your agency on the platform.
• Window: the measurement period defined in section 3, including any extension made under section 5.

2. Eligibility

• Available to: new Growthable customers who are moving existing client support to Growthable from another provider or from an in-house team.
• Available on: the Starter, Ultimate and Pro plans, or any plan identified as Guarantee-eligible on our pricing page at the time you sign up. The Guarantee is not available on Agency Enterprise or other dedicated plans, which are governed by their own enterprise agreement.
• Limit: one claim per agency. Where a single agency operates multiple brands, trading names, or related entities under common ownership or control, those brands are treated as one agency for this purpose and share a single claim.
• Offer open until: 1 October 2026. Growthable may extend, shorten, or discontinue this offer at its discretion for customers who have not yet enrolled, and will remove the offer from its advertising before any such change takes effect. It may not alter the terms for anyone already enrolled.

You enroll in the Guarantee when you sign up on an eligible plan while the offer is open, and you confirm at signup that you are moving existing client support to Growthable. No separate registration is required. We will email you a copy of these terms, and your Guarantee start details, within 3 business days of signup.

Your eligibility is determined at enrollment and confirmed in the notice we send under section 3. We will not later deny a claim on eligibility grounds unless that confirmation was materially false.

3. What we measure, and over what period

Metric: Client Satisfaction (CSAT) — the percentage of Rated Tickets scored 4 or 5 out of 5 during the Window.

Calculation: Rated Tickets scored 4 or 5, divided by all Rated Tickets, expressed as a percentage to one decimal place, rounded half up. A Rated Ticket counts toward the Window in which the ticket was closed, provided the rating is received within 7 days of closure; ratings received later are excluded.

Threshold: 85%. The threshold is met at 85.0% or above.

Window: 90 consecutive days, starting on the day onboarding is complete — not the day of signup. Onboarding is deemed complete on the earliest of: (a) the date Growthable marks it complete; (b) the date you complete the last onboarding task assigned to you; and (c) the 30th day after signup.

We will notify you in writing of the completion date, your eligibility, and the resulting Window close date within 3 business days of onboarding completing. If we notify you later than that, the Window is still measured from the deemed completion date, but every deadline running against you under these terms runs from the date you actually receive the notice.

Source of data: you are provided with a customer experience dashboard that surfaces this data in real time for the full duration of the Window. End users have the opportunity, but not the obligation, to rate chats and tickets.

Our collection obligation: we will send a satisfaction rating request on every ticket and chat we close on your behalf during the Window. If fewer than 25 Rated Tickets are recorded and we failed to send a rating request on 5% or more of eligible closed tickets, you may elect to treat the metric as not met and claim under section 6.

Disputes: the dashboard is the agreed source of truth for both parties, except where either party demonstrates a material error or a period of dashboard unavailability affecting the figures — in which case we will work with you in good faith to reconstruct the affected period from the underlying ticket records, and those records will govern. On written request during the Window or within 30 days of its close, we will provide you with a machine-readable export of all tickets and ratings counted toward the metric, within 5 business days.

4. Your obligations

The Guarantee is conditional on you meeting the following, at the times stated. These are the actions that make the Guarantee mechanically possible, not conditions designed to void it.

1. You complete the onboarding tasks assigned to you within 14 days of signup. Any delay attributable to Growthable, or to Growthable's failure to assign or action an onboarding step, does not count toward that 14 days and will not be treated as a failure of this obligation.
2. You direct your clients to Growthable live chat as the primary support channel and redirect off-channel requests into it. At least 80% of support interactions during the Window are handled through Growthable live chat, measured on the dashboard.
3. You action 80% or more of Approve-Before-Send queue items within 24 business hours during the Window. The "Approve-Before-Send queue" is the queue of draft responses we place in your dashboard for your review before we send them to an end client. "Actioned" means approved, edited and approved, or rejected. This obligation does not apply in any Window in which fewer than 20 items are placed in the queue.

If you do not substantially meet these obligations, we may deem the Guarantee void for your enrollment. Before doing so we will notify you in writing within 10 business days of the shortfall arising, explain which obligation has not been met and why, and give you 7 days to correct the position where it can still be corrected. We will not void the Guarantee for a shortfall we did not raise with you at the time it arose, and we will not void it after the Window has closed except on the basis of fraud or a materially false statement by you.

Voiding the Guarantee does not affect your subscription, your service, or any other right you have under the Standard Terms.

Good faith: we may exclude from the metric any rating shown to have been solicited, coached, or influenced by you or your staff.

5. Minimum sample size

A minimum of 25 Rated Tickets is required within the Window for the metric to be considered valid.

If fewer than 25 Rated Tickets are recorded by the end of the Window, the Window is extended by 7 days. No further setup, onboarding, or Guarantee-related fee is payable, but your ordinary subscription continues to be billed as normal for the extended period. The Guarantee is then evaluated at the end of the extended Window instead. If we do not contact you within 7 days of the Window closing, the Window is automatically extended by 30 days.

If the minimum is still not met at the end of the extended Window, the metric cannot be validly calculated and no refund is payable under section 6. In that case we will, at your election, either extend the Window by a further 30 days on the same basis, or close out the Guarantee with the retained materials described in section 6 and no refund. We will contact you to make that election within 7 days of the extended Window closing, and will send a second reminder before the Guarantee closes out. If the minimum is still not met at the end of a further 30-day extension, the Guarantee closes out with the retained materials and no refund, and no further extension is available.

6. If the threshold is not met

If the metric falls below the threshold at the end of the Window, Growthable will:

• Refund your first month's subscription in full. This means the lesser of (a) the amount you actually paid for your first Billing Cycle and (b) one month of your plan's subscription fee — for annual plans, one twelfth of the annual fee actually paid — in each case net of any discount, coupon, or credit applied, and excluding taxes, usage or overage charges, and any third-party costs passed through at cost. If your first month was free or fully discounted, there is no amount to refund and the remedy is limited to the retained materials below. The refund is paid in cash to your original payment method, not as account credit, within 14 days of us accepting the claim, and is not netted against any other amount you owe us.
• Let you keep your knowledge base, your trained configuration, and a full export of your ticket history, regardless of outcome. We provide the export within 14 days of your request, and grant you a perpetual, royalty-free licence to use that knowledge base content and configuration notwithstanding clauses 6.2, 6.3 and 6.4 of the Standard Terms. This does not transfer ownership of the Platform or Technology.

Setup is free on this offer and is not charged in the first place, whatever the outcome. If a setup fee was in fact charged to you, we refund it on the same basis as above.

If you also want to cancel: receiving a refund does not by itself cancel your subscription. If we accept your claim and you tell us at the same time that you wish to cancel, we waive the 30-day notice requirement and the final-period charge in clause 5.1 of the Standard Terms. Your subscription ends at the end of the then-current Billing Cycle and no further amounts are payable.

This is the sole and exclusive remedy under this Guarantee. It does not entitle you to a refund of any additional months, damages, or compensation beyond what is stated here. It does not limit, waive, or replace any claim you may have for breach of the Standard Terms or at law, and nothing in this paragraph limits any right or remedy that cannot lawfully be limited or excluded, including under United States federal and Colorado state consumer protection law.

7. How to claim

Within 5 business days of the Window closing, we will notify you in writing of the final metric and whether the threshold was met.

To claim, email guarantee@growthable.io or dan@growthable.io, or write to Growthable LLC, 1942 Broadway St STE 314C, Boulder, CO 80302, USA, within 30 days of that notice, stating that you are claiming under this Guarantee. If we do not send that notice, your time to claim does not begin to run.

We will acknowledge your claim within 3 business days. If you do not receive an acknowledgement, resend it or write to the postal address, and your claim is treated as made on the date first sent. No additional forms or verification calls are required; the dashboard data is treated as authoritative for both parties, subject to section 3.

We will accept or decline your claim in writing, with reasons, within 14 days. If we decline it, you may request an internal review within 14 days, which a director will complete within a further 14 days, before any escalation under clause 13 of the Standard Terms. If we decline a claim you were entitled to make, we will not invoke clause 5.6 of the Standard Terms against a chargeback limited to the amount claimed under this Guarantee.

8. Changes during the Window

• Plan changes: upgrading or downgrading between eligible plans does not affect the Guarantee. Moving to Agency Enterprise or another dedicated plan ends the Guarantee, because those plans are governed by their own enterprise agreement.
• Cancellation: if you cancel before the Window closes, the Guarantee ends and no refund is payable under section 6.
• Payment failure: if your subscription ceases under clause 4.5 of the Standard Terms because a payment method is invalid, the Window is paused and resumes when the subscription is reinstated, provided that happens within 30 days. After 30 days the Guarantee ends.
• Change of control: if your agency is acquired or restructured during the Window, the Guarantee continues for the same trading operation on written notice to us, notwithstanding clause 16.4 of the Standard Terms.
• Outages and force majeure: if a platform incident or an event beyond our control prevents support being delivered or ratings being collected for more than 3 consecutive days, the Window is extended by the length of that period.

9. General terms

• Other than the refund payable under section 6, this offer has no cash value and cannot be exchanged or transferred. Applying a standard discount or coupon at signup does not affect your eligibility.
• This Guarantee applies only to the specific metric, threshold, and window defined above. It does not extend to other aspects of service performance.
• Growthable reserves the right to update these terms for future enrollments. Changes will not apply retroactively to customers already inside an active Window; the version of this page in effect on the day you enrolled is the version that governs your enrollment. Each version is published with a version number and date, and we will send you a copy of the governing version at enrollment and on request.
• Nothing in this offer constitutes a warranty of any outcome beyond the specific metric and remedy defined here.
• Claiming under this Guarantee is not conditional on any release, confidentiality undertaking, or non-disparagement agreement, and we will not ask you for one.
• If any provision of these terms is held to be invalid or unenforceable, the remaining provisions remain in full force.
• These terms are governed by the laws of the State of Colorado, United States of America, and the courts of Colorado have exclusive jurisdiction over any dispute arising from this Guarantee.

Version 1.0 — issued 4 September 2026 by Growthable LLC.