Robocalls and caller ID spoofing have increasingly become a major issue, with the FTC reporting that 40.7 billion robocalls were made to Americans in 2019. In response to this rising concern, the Federal Communications Commission (FCC) introduced new protocols to combat illegal robocalls. Consequently, carriers are now required to adopt these authentication measures.
Customers conducting legitimate voice business might find their outbound calls labeled as ‘Scam Likely’, ‘Spam’, ‘Fraud Risk’, ‘Robo Call’, or another variant, depending on the app, device, or network. Such labels can be frustrating, potentially leading to unanswered calls or even blockages.
It’s essential to understand that these labels, along with any call blocks or filtering, are implemented by the recipient’s carrier, their analytics partners, or the recipient themselves, not by LC Phone. Since LC Phone neither filters these calls nor adds the labels, our ability to address the issue is limited. There are steps you can take to potentially reduce or eliminate these labels and call blockages, but success isn’t guaranteed.
This article outlines strategies you can implement to effectively safeguard your business from call blockages and nuisance labels.
Here are a few actions you can take to reduce nuisance labels, blocked calls, or call filtering issues related to your phone number:
They have a free registry site, https://www.freecallerregistry.com/fcr/, which liaises with major analytic companies supporting key US wireless carriers. Registering can help remove a negative label on your call.
At the moment, we are unable to help with nuisance labels for international numbers. We recommend reaching out to the carrier responsible for marking your calls as spam and collaborating with them directly.
Updating or adding CNAM can boost call answer rates by providing accurate caller details, though it won’t eliminate nuisance labels. CNAM, a feature within the U.S. public phone system, identifies the incoming caller by displaying a name associated with the calling party, whether personal or business.
Note: CNAM doesn’t remove nuisance labels, but accurate caller information can enhance answer rates.
Go to Settings > Phone numbers > Trust center > CNAM (Voice)
SHAKEN/STIR is a set of protocols designed to authenticate caller ID information and verify that it is coming from a legitimate source. The protocol works by using digital certificates to validate the caller’s identity. When a call is made, the caller’s identity is verified through these certificates, which are then stored in an online database. This ensures that when someone receives a call, they can trust that it is coming from who they think it is.
Note: SHAKEN/STIR won’t remove nuisance labels but may boost answer rates due to the “Trusted Call” label.
After submitting their Business Profile, Agency and Sub-account admins can register for SHAKEN/STIR.
The approval might take up to 4 days.
All numbers will be Linked Automatically. All current available numbers and future bought numbers will automatically be linked with the registered SHAKEN/STIR.
To display the business name, it would be the CNAM Registration, a new feature that’s coming soon. The verified caller ID feature only changes the Twilio number to display as the actual business number or the client’s personal cell phone.
While registration often rectifies mislabeling, it’s not foolproof. Registered numbers can still be flagged based on suspicious call patterns or consumer reports. Thus, we advise:
Absolutely. Nuisance labels aren’t auto-removed when a number’s previous ownership changes. Always register new numbers.
Occasionally, you may find that your outgoing calls are being flagged as “Spam Likely” or “Scam Likely” when contacting prospective leads. To prevent these unwanted labels from appearing on your numbers, we advise registering your tracking numbers with the Free Caller Registry. Please keep in mind that this registration is only applicable for U.S. phone […]
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