A whisper message is a short message that you hear on your end of the line when a call is connected. It can help you best serve your customers and have context for a call. To set up your whisper message, follow these steps:
Step 1: Navigate to Settings > Phone Numbers.
Step 2: Click the Edit icon next to the number you wish to update
Step 3: Check the box for “Whisper Message” and write the message in the box.
Step 4: Click Update to save your changes.
NOTE: You can utilize Custom Values in your Whisper Message. You can add things like {{contact.full_name}} to hear the name of the lead you are about to be connected with.
This Messaging Policy pertains to every sub-account utilizing LeadConnector Phone Systems (LC – Phone). It mandates that all outgoing messages from your sub-account adhere to our SMS and MMS Messaging Guidelines. The following messaging scenarios are strictly prohibited via SMS or MMS in the United States or Canada. The information below extends to extended code […]
Starting August 31, 2023, all A2P messages sent from unregistered ten-digit long code numbers (Local and National numbers) to US numbers will be blocked. As SMS and call spam awareness grows among carriers, so does their vigilance in enforcing Acceptable Use Policies (AUP). In efforts to safeguard end customers (leads/contacts) and maintain spam control, carriers […]
This FAQ relates to the US A2P 10DLC Campaign registration changes w.e.f January 26, 2023. What is changing? Commencing from January 26, 2023, a manual vetting process will apply to all newly registered US A2P 10DLC Campaigns (including Standard, Low volume standard, and the upcoming Sole Proprietor 2.0). Alongside registration, a one-time $15.75 campaign verification […]
As of January 26, 2023, a fresh vetting process for A2P 10DLC Campaigns took effect. Unveil the intricacies of this alteration in our article titled “A2P 10DLC Campaign Vetting Changes – January 2023.” This update pertains specifically to clients utilizing long code numbers for message transmission within the United States under the A2P 10DLC framework. […]
What do you need to know? In order to transmit messages within the United States, it’s imperative to enroll every 10DLC phone number. Consequently, AT&T and T-Mobile have decided to up the ante by raising the per-message fee for unregistered transmissions. This strategic move aims to incentivize unregistered senders to complete the registration process. Failure […]
A2P 10DLC serves as a crucial tool for businesses seeking to ensure compliance in their messaging endeavors, facilitating the transmission of Application-to-Person (A2P) messages through 10-digit long code phone numbers within the United States. This thorough manual offers an intricate exploration of A2P 10DLC, covering registration prerequisites, diverse campaign applications, adherence to compliance standards, and […]
Introduction: We have some crucial news regarding your established Sole Proprietor Brands that we want to make sure you’re fully informed about. If you’ve crafted one or more Sole Proprietor Brands before October 4, 2022, and haven’t yet gone through the One Time Password (OTP) verification process, it’s vital that you take action to prevent […]
Important Updates for A2P 10DLC Messaging Notice 1: Shutdown of Unregistered 10DLC Messaging Commencing from July 5, 2023, it is mandatory for all 10DLC phone numbers employed for sending SMS and MMS messages to U.S. numbers to be enrolled in an approved campaign associated with your brand. Failure to register may result in escalating message […]
Below are tables presenting the types of campaign use cases eligible for registration within the United States A2P 10DLC framework. It’s important to be aware of the maximum limits for campaigns per use case outlined in the current regulations. Standard Campaign Use Cases Below is a comprehensive list detailing the standard campaign use cases set […]
