Configure Default Phone Preferences for New Sub-Accounts in GHL
Updated February 6, 2025
Setting up sub-accounts at scale becomes inconsistent when default phone configurations are misunderstood or left unchecked. This guide breaks down every default preference in GoHighLevel's phone integration settings so you can optimise each new sub-account from the moment it is created.
New sub-accounts come pre-configured with optimal settings, making setup a breeze. While these defaults ensure a smooth start, you retain full control and can customize them to perfectly match your specific needs.
Default Preferences
1. Automatically Link Phone System
Pre-enabled by default
Effortless integration for new sub-accounts. This setting automatically connects them to the phone system, so they can start using messaging and voice services right away.
2. Allow Sub-Account Users to Submit A2P Registration if Re-Billing is Disabled
Optional setting
By default, sub-accounts can only submit A2P (Application-to-Person) registration if re-billing is enabled. Enabling this option allows users to submit A2P registration even when re-billing is disabled.
3. Automatically Enable Number Intelligence
Optional setting
This feature provides enhanced phone number intelligence by:
- Validating numbers before sending the first SMS
- Detecting incoming spam calls
- Looking up the names of unknown callers before answering
Enabling this setting improves the efficiency and reliability of phone communication.
Messaging Limit
The Messaging Limit is applicable to all newly created sub-accounts. The chosen limit sets the messaging capacity for these accounts, ensuring adherence to usage policies.
- Current Limit: Messaging Ramp (default setting)
- Users can modify this setting as needed.
Modifying These Settings
Users can adjust these preferences anytime based on their operational requirements. To make changes:
- Navigate to Phone Integration > Account Creation
- Update the settings based on your needs
- Save changes to apply them to new sub-accounts