Why Are Your GoHighLevel Conversations Glitching and How to Fix Them
Updated February 7, 2025
Unexpected behaviour in GoHighLevel Conversations — such as calls from different contacts merging into one or replies appearing in separate threads — can disrupt your agency's communication workflow. This guide covers the two most common Conversations glitching scenarios and explains exactly what is causing each issue so you can resolve or work around it.
Here are different scenarios to explain how conversations could appear as glitching:
- Why are there incoming calls from different people all being attributed to the same number (e.g. +266696687)?
- Why you are seeing replies in separate conversations
Why are there incoming calls from different people all being attributed to the same number (e.g. +266696687)?
When calls from different contacts are being combined into one contact or conversation, it’s typically due to the leads making anonymous calls.
Why you are seeing replies in separate conversations
If you see multiple conversations about the same topic, it’s likely because your Twilio number is part of a group chat.
Currently, we don’t support Group Texting/Group SMS. If you’d like this feature, please vote to help us enable group messaging in the future.