Twilio offers powerful communication tools, but if you’re not using an LC phone number directly, you’ll need to connect the dots with webhooks. These essential links enable you to receive incoming calls, messages, and stay informed about call status. We’ll show you how to configure them within your Twilio console.

Why should we set up webhooks?

Twilio uses a technology called webhooks to send us real-time updates about your calls, messages, and status changes.  This ensures you always have the latest information right here on our platform.

Follow these steps to configure webhooks on Twilio for handling incoming calls, messages, and call status updates:

Step 1: Login to your Twilio account and click on the URL to view phone numbers:

Step 2: Click on a phone number to edit the configuration

Step 3: Set the Routing region to ‘US1’ if not done already.

Step 4: Under ‘Voice Configuration’ set it to:

• Configure with: Webhook, TwiML Bin, Function, Studio Flow, Proxy Service
• A call comes in: Webhook
• Use the following URL
  https://services.leadconnectorhq.com/phone-system/voice-call/inbound
• HTTP: HTTP POST
• Primary handler fails: No changes needed
• Call status changes > URL:
  https://services.leadconnectorhq.com/appengine/twilio/incoming_call_status
• HTTP: HTTP POST
• Caller Name Lookup: Your choice, we recommend keeping this ‘Enabled’ to use lookup
• Click on the save configuration button

Step 5: Under ‘Messaging Service’ set it to the Routing region to ‘US1’ if not done already. 

Step 6: Messaging service: No input/change needed 

• Configure with: Webhook, TwiML Bin, Function, Studio Flow, Proxy Service
• A message comes in: Webhook
• Use the following URL
  https://services.leadconnectorhq.com/conversations/providers/twilio/inbound_message
• HTTP: HTTP POST
• Primary handler fails: No input/change needed
• Click on the save configuration button