How to Fix the Twilio Bundle and Address Error in GoHighLevel
Updated February 10, 2025
Purchasing a Twilio phone number for countries like Australia often fails with a bundle or address verification error inside GoHighLevel. Follow these steps to add the required regulatory bundle and address in your Twilio sub-account so the number purchase completes successfully.
If you’re purchasing a phone number for countries such as Australia, you may come across this error: “Please select ‘address’ to proceed with the purchase.”
That’s because we will need to verify the address and bundle in the Twilio SUB-account:
1. Go to the Account dropdown on the top-right menu, click on Subaccounts
2. If there are too many subaccounts inside Twilio, you can go back to CRM and copy the Account SIN for that location to search in Twilio:
Search based on the Twilio Subaccount SID in CRM agency settings -> Twilio
Paste the Account SID here and click on it:
3. Click into the subaccount so you will see there’s an orange text on the top left:
Go to Explore Products -> Scroll down to click on Phone numbers
Click Phone numbers:
Click on Regulatory Compliance and add Bundles and Addresses
For Dual Functionality (Voice and SMS enabled) Phone Numbers, please choose Mobile for the type of Phone numbers here:
Once the bundle is added, add an address as well:
After Twilio approves the bundles, they, along with the addresses, will appear in the dropdown when purchasing numbers for the selected location.
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