Step 1: Locate your Location ID:

Step 2: Enter Customer Name (the name should appear exactly as it does on the telephone bill) 

First Name:

Last Name:

Business Name (if the service is in your company’s name):

Step 3: Enter Service Address on file with your current carrier (Please note, this must be a physical location and can not be a PO Box): 

Address:

City:

State/Province:

Zip/Postal Code:

Step 4: List all the Telephone Number(s) which you authorize to change from your current phone service provider to Twilio Inc. 

Number type	Phone number(s):	Wireless Account number:	Pin / Last 4 of SSN:	Service Provider
Wireless Numbers	e.g. +17787787878	e.g. 12345678	e.g. 1234	e.g. Verizon
Landline & Toll-Free Phone Numbers	e.g. +18881234568

Step 5: Complete the Letter of Authorization

• must be PDF files and cannot exceed 4MB

Step 6: Include a scanned (or electronic) copy of the most recent phone billing statement:

must be PDF files and cannot exceed 4MB

Step 7: Submit your port request to Twilio:

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Porting your Canadian telephone number (non-Twilio number) to a location

To port your Canadian phone number, the steps are the same as above. Depending on the losing carrier, this process typically takes between 4 – 6 weeks. While you’re waiting, be sure to check the phone numbers’ capabilities that will be available to you after porting.

We charge a one-time porting fee of $7.00 USD per number.

Once we provide you with the Account SID, please prepare the following information below and fill out the following Twilio form.

• The number(s) to be ported in E164 format; for example: [+][1][xxx][xxx][xxxx]
• The attached Twilio Canadian Letter Of Authorization within the last 15 days
• Your most recent billing document
• Your Customer Account Number (the one in your current carrier’s records).

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Frequently Asked Questions

My Twilio number took forever to port over, what’s going on?

There are instances where the Twilio numbers may already be associated with a different Twilio project. In such cases, we simply need to transfer the Twilio number once the client shares the original Account SID.