How to Set Up and Use Outbound Calls in GoHighLevel
Updated February 10, 2025
Misconfigured Twilio number assignments silently route outbound calls from the wrong number, creating confusion for contacts and agents alike. This guide walks you through how the GoHighLevel softphone works, including blind and warm transfers, call routing logic, and the correct setup for user roles and assigned numbers.
Blind Transfer
Search Contact, click on the Contact to Transfer & End the current call
Warm Transfer
Search Contact, click on the Contact to Call & Hold the current call, once they pickup, we can merge them.
FAQs:
1. If I log in as the user with an assigned Twilio number, why are calls going from the default Twilio number?
Calls will be made from the Twilio number assigned to the user, but only when the user has data enabled and their role is set to “User.”
If the user doesn’t have only assigned data enabled and the user role is an Admin, we will use the default Twilio number to call. To switch the number to use for outbound calls, once we click on the dialer, we can select the Twilio number from the Call from dropdown here:
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