Search Contact, click on the Contact to Transfer & End the current call
Search Contact, click on the Contact to Call & Hold the current call, once they pickup, we can merge them.
Calls will be made from the Twilio number assigned to the user, but only when the user has data enabled and their role is set to “User.”
If the user doesn’t have only assigned data enabled and the user role is an Admin, we will use the default Twilio number to call. To switch the number to use for outbound calls, once we click on the dialer, we can select the Twilio number from the Call from dropdown here:
Occasionally, you may find that your outgoing calls are being flagged as “Spam Likely” or “Scam Likely” when contacting prospective leads. To prevent these unwanted labels from appearing on your numbers, we advise registering your tracking numbers with the Free Caller Registry. Please keep in mind that this registration is only applicable for U.S. phone […]
Outbound Calls Blocked or Labeled as Spam or Scam Likely Robocalls and caller ID spoofing have increasingly become a major issue, with the FTC reporting that 40.7 billion robocalls were made to Americans in 2019. In response to this rising concern, the Federal Communications Commission (FCC) introduced new protocols to combat illegal robocalls. Consequently, carriers […]
Two ways to capture Call results: 1. Call Connect feature This feature ensures that the receiver must press a key to answer the call, improving the accuracy of call reporting. Once this option is enabled, you will also need to update the whisper message, as the recipient’s keypress is required to establish the connection. 2. […]
Number pools are an effective method for tracking calls generated through paid campaigns. By utilizing number pools, you can assign call-tracking conversations to specific phone numbers displayed to leads who visit designated landing pages or websites. These numbers appear only on selected pages and are shown exclusively to leads who follow a particular path of […]
Twilio provides various tools to help analyze the interaction between your application and its services. If a call encounters issues such as failure, delays, or unexpected behavior, these tools should be your go-to resources for troubleshooting. How to navigate to the Call Logs and how to use them? You can access your Twilio account’s error […]
Experiencing endless call loops or a sudden surge of calls piling up in Conversations? It’s likely a user has their Twilio number assigned to them and mistakenly entered that same number in their user profile’s phone field. Another possible reason is that the business phone number or the forwarding number set might look like a […]
If you’re purchasing a phone number for countries such as Australia, you may come across this error: “Please select ‘address’ to proceed with the purchase.” That’s because we will need to verify the address and bundle in the Twilio SUB-account: 1. Go to the Account dropdown on the top-right menu, click on Subaccounts 2. If […]
How to Configure or Modify Twilio Geo Permissions Kindly share the following details with our support chat so we can escalate this request to the LC Phone team to disable geo permissions for specific countries. If you are using LC Phone, all locations will be enabled with geo permission for most countries except high-risk countries […]
Step 1: Go to the Account dropdown on the top-right menu, click on Subaccounts Step 2: If there are too many subaccounts inside Twilio, you can go back to CRM and copy the Account SIN for that location to search in Twilio: Step 3: Search based on the Twilio Subaccount SID in CRM agency settings […]