If you’re unable to use our tool to transfer numbers, please refer to the steps outlined below.
Twilio phone numbers can be easily transferred between different projects by the Twilio Support team. To request this change, please gather the following information:
Once the Twilio support team moves the number into the correct sub-account within your agency’s Twilio account, you will see the number in CRM > Client Sub-Account > Settings > Phone Numbers.
You can identify the Account SID in the Agency Settings > Phone Integration page >
E.g. If I want to move a number from the sub-account Appointment to Onboarding demo snapshot,
If the projects involved in the transfer have different owners, Twilio requires approval from both parties. This means each account owner must submit a support ticket to Twilio for authorization.
Subject: Moving numbers request
Comment:
Copy and Replace the highlighted part below:
Hi Twilio Support,
I would like to move the following phone number(s) to a new sub-account –
+1 PASTE_TWILIO_NUMBER_HERE
Losing sub-account SID – E.g. AC8a0eac4ea7651eba06137bbf1a907df62d
Gaining sub-account SID – E.g. AC8a0eac4ea7651eba06137bbf1a907df62d
Time-frame: ASAP
Please process this request at the earliest because it is business-critical for me
Thanks!
When you delete and release a number, Twilio holds it for 10 days in case you need to reclaim it. After this period, you’ll have to contact Twilio support to recover the number. If the sub-account is on LC Phone, please reach out to CRM support. By signing into the Twilio Console, you can recover […]
After entering the subaccount, navigate to the bottom left and click on Settings. Click on Phone Numbers Click on the trash icon to remove the number Once you confirm by typing Delete below, Click on Confirm Delete If you’d like to retain or reset the Twilio number webhooks, select “NO” here to ensure the number […]
How to locate the gaining SID for the account: 1. Click on sub-account name on the top left 2. Click on Switch to Agency View 3. Click on Settings 4. Click on Phone Integration 5. That’s the master Twilio account SID 6. Click on Sub Account Settings 7. Select the pencil icon on the right […]
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Step 1: Locate your Location ID: Step 2: Enter Customer Name (the name should appear exactly as it does on the telephone bill) First Name: Last Name: Business Name (if the service is in your company’s name): Step 3: Enter Service Address on file with your current carrier (Please note, this must be a physical […]
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Kindly share the Location ID with our support team for the Twilio number(s) you’re attempting to transfer. This will allow us to locate the ISV account’s Account SID on your behalf. 1. Create a support ticket with Twilio support With the Subject: Moving numbers request 2. Copy and paste this email CC: [email protected] and click […]
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