How to Use a Client's Own Twilio Account for Their GHL Location
Updated February 6, 2025
Managing phone numbers across multiple clients becomes messy when all Twilio activity runs through a single master account. By linking each client's own Twilio account to their GoHighLevel location, you gain cleaner billing, isolated number ownership, and full credential control per sub-account.
To utilize your client’s existing Twilio account for their location, follow these simple steps.
1. Go to the Agency view > Settings > Phone System
2. If the location already has a Twilio SID generated, we can click Update Credentials by clicking the three dots on the right to delete the connection:
3. If the account SID and auth token provided by your client is a Twilio Subaccount, you can then replace the Account SID and auth token here.
If the account SID and auth token provided by your client is a Twilio Master account, it’s best to integrate with the subaccount.
How to create a subaccount inside Twilio:
1. Click the Account dropdown on the top right > Subaccounts
2. Click on Create subaccount
3. Type the location company name here and click Create subaccount
Once the subaccount is created, click the Account Name to go inside the subaccount.
4. Copy the Account SID and auth token to the Highlevel Twilio settings:
If the number is part of the master Twilio account, please contact Twilio support for assistance with transferring it.
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