How SMS Campaign Media Appears on a Contact's Device in GoHighLevel

Updated June 2, 2023

Sending media-rich SMS campaigns in GoHighLevel can produce unexpected display results depending on whether the contact is saved in the recipient's phonebook. This guide covers how GIFs, images, and MMS attachments render across iPhone and Android devices so your campaigns deliver the experience you intend.

If a contact is not saved in the phonebook, GIFs require tapping to load on iPhones. This behavior is considered standard.