How to Install and Use Custom Conversation Providers in GHL
Updated March 25, 2025
Managing multiple messaging channels across disconnected tools creates gaps in client communication and slows response times. This guide walks you through installing custom conversation providers in the GoHighLevel mobile app and using them to start or switch conversations across any channel.
How To Install A Custom Conversation Provider
| Navigate to Agency Account > App Marketplace |  |
| Under App Marketplace > Categories scroll until you find Email and click it to filter |  |
| Or scroll until you find SMS and click to filter |  |
| Click on your preferred custom conversation provider and click Install |  |
| Select one or more subaccounts you want to install the app into and click Continue |  |
| Review the app details and click Allow & Install |  |
| As required, follow specific instructions from the custom conversation provider to integrate (ex: get your API key for their service). |  |
Where To Find Custom Conversations
In the mobile app’s Conversations tab, you’ll find custom conversation providers. You can initiate a new conversation on any channel, including custom providers, or manually switch channels within an ongoing conversation.
| Review your installed custom conversation providers by navigating to Sub-Account > Settings > Conversation Providers |  |
| In your mobile app navigate to Conversations > New to see your options. Custom conversation providers will appear here. Select one to start a new conversation. |  |
| In the mobile app you can also find all your conversation options, including custom conversation providers, inside of a conversation. Just select a new conversation mode to switch. |  |
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