How to Add Live Chat as a Conversation AI Channel in GHL Workflows

Updated March 21, 2025

Managing real-time customer conversations across channels is a constant challenge for agencies relying on automation. By adding live chat as a Conversation AI channel in your GoHighLevel workflow actions, you can deliver seamless, bot-driven engagement without breaking your automated sequences.

What’s New?

We’ve introduced a new feature that lets you add live chat as a channel in workflow actions. This integration enables seamless real-time communication within your automated workflows, improving efficiency and engagement.

How it Works:

When incorporating a conversational AI bot into the workflow action, you now have the option to choose Live Chat.