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How to sync Calendars With Outlook on GoHighLevel

Integrating Outlook Calendar with the CRM streamlines users’ workflow, enabling seamless synchronization of events and centralized management. By linking Outlook accounts and customizing settings, users effortlessly create appointments that seamlessly update across both platforms, ensuring streamlined organization and enhanced productivity.

Please Note:

At present, integration with Outlook is exclusively accessible with the Unlimited Plan priced at $297 and above.

What is the Outlook Calendar integration?

The integration of Outlook Calendar with your CRM presents a potent capability, streamlining your workflow by synchronizing your Outlook Calendar seamlessly with the platform. This robust integration consolidates your appointments and meetings, ensuring easy access to all your calendar events within the CRM. By connecting your Outlook account to the CRM and configuring your calendar settings, you can effortlessly sync your calendar data. Conveniently access and manage your Outlook Calendar events directly from your CRM account, while also creating new appointments that seamlessly reflect in your Outlook Calendar.

What are the benefits of this integration?

  • Syncing Outlook Calendar with the CRM enables users to access their appointments and meetings in one place, eliminating the need for manually switching between different applications.
  • Users can manage their Outlook Calendar events directly from the CRM, which saves time and effort and enhances their productivity.
  • Configuring calendar settings in the CRM ensures seamless synchronization of calendar data, which enables users to stay on top of their schedules and never miss necessary appointments.
  • Users can create new CRM appointments reflected in their Outlook Calendar, ensuring that all data is current across both platforms.

Who will benefit the most from this integration?

Integration of Outlook Calendar with CRM offers a plethora of advantages for individuals and businesses heavily dependent on efficient appointment scheduling and calendar management. From sales and marketing teams to project managers, small business proprietors, and professionals juggling multiple platforms, this integration proves invaluable. Those leveraging Outlook Calendar to organize appointments and meetings will especially appreciate the seamless integration and enhanced functionality it brings to their workflow.

Please Note: 

  • The integration exclusively accommodates Office 365, Outlook.com, live.com, or Hotmail calendars.
  • For a single user at a specific location, only one Outlook account can be linked. However, if the same user is present in another sub-account within the same agency under identical email credentials, they can also link the same Outlook Calendar in that sub-account.
  • Outlook Integration is specifically designed for Group Calendars, ensuring seamless synchronization and collaboration within teams.

How to connect to Outlook Integration?

Navigate to Settings >> Profile, and you will find the Integrations section, and you can connect the Outlook account from There.


Please Note: 

The user who is logged in and wants to integrate should be part of that sub-account and only in that case you can find the Profile in the Settings menu.

You will then be required to permit LeadConnector to access your Outlook Calendar. Proceed with that to continue.

How to configure my calendar to use Outlook Integration?

Navigate to Settings >> Profile >>, and scroll down to the bottom right, where you will find Calendar Configuration. In the Calendar configuration, you have two segments.

  • Primary Calendar: It reads all the calendar events from Google/Outlook and writes all the appointments to Outlook/Google.
  • Check for Conflicts: It only reads calendar events from Google/Outlook.

Primary Calendar Configuration : 

Click on the edit button under Primary Calendar to select your Outlook account. You’ll find all your Outlook calendars in the dropdown, and you can choose one of the calendars to which you want to read and write. 

Please Note:

If appointments are not syncing over from Outlook or to Outlook, please Edit the Primary calendar, choose Do not sync events to the primary calendar> Save> Then reselect the same calendar. This should resolve the syncing issue.

Check for Conflicts Configuration:

Click the edit button under Check for Conflicts to find all your calendars in your Outlook account. Proceed to select the calendar that you want to check for conflicts. 

FAQ:

Will Outlook integration work in unassigned calendars?

No, it only works for team calendars.

Can I connect two different Outlook accounts in one location to one user?

No, you can connect only one Outlook account to one user in a location.

The system is not allowing me to connect an Outlook account to a user already connected by a different user (Even if it is the same person just using another email address in the other CRM user account). If that is functionality, can you guys give me a workaround?

Yes, one Outlook account can be connected to one single user in any number of locations, but the same Outlook account can’t be connected to a different user. However, we are showing a detailed message for it.

Workaround: 

Connect a new Outlook account to User B and share that particular Outlook calendar from User A’s already connected Outlook account to the new Outlook account of USER B.

I’m an admin. Can I connect Outlook integration to agents from Team Management?

No, as of now, you have to log in to the system with your Agents account and connect to Outlook, and then you can configure Primary and Calendar Configuration from Team Management.

Can I use both google calendar and outlook calendar at the same time?

Yes, you can use both Google and Outlook at the same time. You can configure the primary calendar to Outlook and Check for Conflicts from Google, Outlook, and vice-versa.

Can I simultaneously write appointments to both Google and Outlook for one user in a location?

No, you can write appointments to only one calendar at a time.

Is this feature supported in my billing plan?

Outlook integration is exclusive to the Freelancer 297 and Agency Pro 497 plans. That’s why you will see the following messages under different roles.

Agency role message: Oops.. this feature is supported in the Freelancer and Agency Pro Plans

Account role message: Outlook Integration is not enabled for your account. Please contact the administrator.

Please Note:

– For recurring meetings, the system will only sync the first event in the series. If any event is changed in series it will not sync back to the system.

– Once you disconnect Outlook integration, we automatically remove the outlook calendars that are connected in the primary calendar and check for conflicts.

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