How to locate the gaining SID for the account: 1. Click on sub-account name on the top left 2. Click on Switch to Agency View 3. Click on Settings 4. Click on Phone Integration 5. That’s the master Twilio account SID 6. Click on Sub Account Settings 7. Select the pencil icon on the right […]
What is Hosted SMS? Hosted SMS enables you to send and receive text messages on voice-enabled numbers you currently use with a different carrier. It has no impact on your voice services. We simply register the number for SMS, allowing messages to be routed to and from the platform. What numbers can I host on […]
Step 1: Locate your Location ID: Step 2: Enter Customer Name (the name should appear exactly as it does on the telephone bill) First Name: Last Name: Business Name (if the service is in your company’s name): Step 3: Enter Service Address on file with your current carrier (Please note, this must be a physical […]
Number Name The internal label for the phone number could be something like “primary marketing number” or even named after the employee responsible for managing it. Forwarding Number When someone dials the newly purchased number, the call will automatically be forwarded to the designated phone number set in this field. Pass Called Number As Caller […]
Kindly share the Location ID with our support team for the Twilio number(s) you’re attempting to transfer. This will allow us to locate the ISV account’s Account SID on your behalf. 1. Create a support ticket with Twilio support With the Subject: Moving numbers request 2. Copy and paste this email CC: [email protected] and click […]
Ensuring consumer trust in voice communication is essential. People expect relevant and personalized interactions while being safeguarded from spam and intrusive calls. This guide outlines the latest best practices to help uphold a strong caller reputation. Why does caller reputation matter? Across the industry, ongoing efforts are being made to curb unwanted calls to consumers. […]
In this article, we will understand how the ‘Ring Incoming call to all Users’/’Ring Incoming call to multiple users’ option works. Why do we need ‘Ring Incoming calls to multiple users’? If your business relies on a specific phone number for incoming calls, ensuring every call is answered is crucial. To achieve this, you can […]
Occasionally, you may find that your outgoing calls are being flagged as “Spam Likely” or “Scam Likely” when contacting prospective leads. To prevent these unwanted labels from appearing on your numbers, we advise registering your tracking numbers with the Free Caller Registry. Please keep in mind that this registration is only applicable for U.S. phone […]
Outbound Calls Blocked or Labeled as Spam or Scam Likely Robocalls and caller ID spoofing have increasingly become a major issue, with the FTC reporting that 40.7 billion robocalls were made to Americans in 2019. In response to this rising concern, the Federal Communications Commission (FCC) introduced new protocols to combat illegal robocalls. Consequently, carriers […]