Want to bring a more personal touch to your automated workflows? Looking for ways to make your SMS marketing campaigns feel more human and engaging?
SMS marketing is a powerful tool for businesses to connect with their audience. However, automated SMS campaigns can sometimes feel impersonal, missing the level of personalization that customers appreciate. That’s where manual SMS actions can make a difference.
Manual SMS actions allow you to introduce a human element into your SMS campaigns, making interactions feel more authentic and tailored to your audience.
In this article, we’ll dive into the advantages of manual SMS actions, explore different ways to use them effectively, and guide you on how to implement them within the system to elevate your SMS marketing strategy.
1. Customer Interaction: Sometimes, it’s essential to involve a human touch in customer interactions. By including a manual SMS action, you can prompt your team to respond personally to customer inquiries, ensuring a more personalized and tailored experience.
2. Approval Processes: In certain workflows, especially those involving critical decisions or sensitive information, manual SMS actions can serve as an approval step. This allows designated individuals to review and authorize specific actions before proceeding.
3. Verification and Validation: Adding a manual SMS action can be useful for verifying or validating certain information. For example, you might send an automated SMS to customers with a link to confirm their subscription or verify their contact details. The manual step would involve someone reviewing the responses received and taking appropriate actions.
4. Complex Workflows: In complex workflows where multiple systems or teams are involved, manual SMS actions can act as checkpoints. They provide an opportunity for human intervention to ensure that everything is functioning correctly or to handle exceptional cases that may require individual attention.
5. Time-Sensitive Information: Manual SMS actions can be helpful when you need to send time-sensitive information that requires immediate attention. By manually triggering an SMS, you can ensure that the message reaches the recipients promptly and that any necessary actions are taken promptly.
Manual SMS actions offer versatility by integrating human involvement with automated processes. They allow for personalization, informed decision-making, and adaptability within your workflows, leading to improved customer experiences and more efficient handling of complex situations.
Click on the hamburger menu
Click on “Manual Actions”
The blue “PLAY” button will display the pending manual actions
If this is a manual call, the call pop-up will appear, and you will be able to select an option based on how your call went, which will be reflected in your call reporting.
Please Note:
Please be aware that campaigns and triggers will no longer be supported in the future. We recommend switching over to workflows, as they provide a much more powerful experience. These features (Campaigns & Triggers) will be depricated TBD.
Manual actions are located under the Conversation tab > Manual Actions
Manual actions are located under the Conversation tab > Manual Actions.
What is the ‘Other’ Option in Forms & Surveys? The newly introduced ‘Other’ option in forms and surveys enables users to submit custom responses beyond the preset choices. This addition enhances flexibility, allowing for more personalized and insightful data collection. It integrates smoothly with both checkbox and radio button elements, improving the overall survey experience. […]
Build Forms Faster with Inline Editing This guide will walk you through using the Inline Editor to update text in real time directly within the form builder preview. Without the need to open side panels, you can quickly and effortlessly edit labels, questions, and options with a more seamless and intuitive experience. What is the […]
What is WordPress Site Cloning? WordPress site cloning involves replicating an existing website to generate a completely independent copy. This process retains the original site’s settings, themes, plugins, and content. Cloning is particularly beneficial for developing multiple sites with the same design, layout, or configuration. Why Clone a WordPress Site? Role-Based Access for Cloning The […]
What’s New? Supports Major Domain Providers: Domain Connect now integrates with GoDaddy, Cloudflare, and IONOS, allowing you to seamlessly access these new features if your domain is registered with any of these providers. Quick Domain Setup: Connecting your domain from GoDaddy, Cloudflare, or IONOS is now effortless. With just a few clicks, you’re all set—no […]
1. Create Workflow Add a trigger with customer Replied (or any other trigger) 2. Select the AI appointment bot in the workflow options Configure an action for the appointment bot using the preferred calendar. Set the “Total bot processing duration,” which determines the maximum time the bot will wait before timing out due to no […]
Components of the Workflow Action Calendar This calendar will retrieve available time slots and present them to the contact. Once the contact selects a slot, the appointment will be scheduled directly on this calendar. Recurring calendars are not supported Personality and Additional Instructions Leverage these prompt boxes to infuse personality and tailored instructions into the […]
What’s New How It Works Why it Matters The introduction of the social planner on the mobile app makes creating and publishing posts on the go incredibly simple and convenient. With device-specific features like the camera and gallery, you can elevate your social media posting experience like never before!
How To Install A Custom Conversation Provider Navigate to Agency Account > App Marketplace Under App Marketplace > Categories scroll until you find Email and click it to filter Or scroll until you find SMS and click to filter Click on your preferred custom conversation provider and click Install Select one or more subaccounts you […]
You can share your calendar links with potential leads and customers. All calendars associated with a specific user can be accessed from the calendars page. Depending on the situation, you can opt to share a scheduling link, a permanent link, or a one-time link. How To Share Calendar Links From Mobile App Make sure to […]