How to Convert Voicemail Drop Files to MP3 or WAV for GHL
Updated November 23, 2022
Getting the wrong audio format or encoding settings causes Voicemail Drops to fail silently in GoHighLevel, wasting campaign effort. Using Audacity, you will convert any audio file to a GHL-compatible WAV with U-Law encoding at 8000 Hz — ready to upload and use immediately.
Voicemail Drops require mp3 or wav audio files. This article shows how to properly convert your audio voicemail file to properly utilize Voicemail Drops.
What you will need
- Audacity
Step 1: Download Audacity
- Visit the Audacity website
- Start your Download – it’s free!
Step 2: How to properly convert audio files
- Drag and drop your audio file into Audacity
- On the bottom left, lower the project rate down to 8000
- Tracks → Resample… → 8000 → OK
- File → Export Audio → Name the File in the Save As → Format: Other uncompressed files → Options → Header: WAV → Encoding: U-Law → OK → Save → OK