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Sending Email Priority in GoHighLevel – From Name & Address

Which sender email should the leads be getting the emails from?

CasesUnassigned ContactAssigned Contact
Manual EmailsLogged in user email1st priority1st priority
Location EmailN/AN/A
Assigned User EmailN/AN/A
Agency EmailN/AN/A
Automated EmailsCampaign/workflow settings1st priority1st priority
Assigned User EmailN/A2nd priority
Location Email2nd priority3rd priority
Agency Email3rd priority4th priority
Review Request EmailsWe will always use the Logged in user email as the sender email
Appointment request emails(calendar settings->3. Confirmation)We will use [email protected] depending on the Mailgun subdomain you set up for the location, or the SMTP integrated email

If you are using Mailgun/LC Email, we will use the Business email here if the lead is not assigned:



How to check if the contacts are assigned or unassigned

Search for the contact in the Smart Lists tab

Search Conversations -> Click on the icon on the right to view the Contact Details

Check who is assigned to the contact here:



Places you can configure the sender’s email – Manual email


Conversation tab

The From email will be the user logged in email by default:

However, if you have 2-way email sync set up, the email will show the integrated email



Places you can configure the sender’s email – Automated email


Email template

Click on Marketing > Emails > Templates > +New



Bulk action – Send Email

Click Contacts ->Smart Lists -> Select Contacts -> Click Send Email

Add the From Name and From Email



Workflow settings

Click Automation -> Workflows -> Create Workflow

Select Start from scratch and click Create new workflow:

Click Settings -> Configure Sender Address



Workflow Send Email Action

Click on the + button > Select the “Send Email” option

Enter the From Name and From Email



FAQs

1. Why does the From email for outlook always look long and strange?

This issue stems from the way Outlook displays the sender’s details. When the same email is sent to a Gmail address, G Suite will display the sender information correctly.

2. How to remove send via information in Gmail?

Be sure to use a sender email address that matches the domain you configured in Mailgun.

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