| Cases | Unassigned Contact | Assigned Contact | |
| Manual Emails | Logged in user email | 1st priority | 1st priority |
| Location Email | N/A | N/A | |
| Assigned User Email | N/A | N/A | |
| Agency Email | N/A | N/A | |
| Automated Emails | Campaign/workflow settings | 1st priority | 1st priority |
| Assigned User Email | N/A | 2nd priority | |
| Location Email | 2nd priority | 3rd priority | |
| Agency Email | 3rd priority | 4th priority | |
| Review Request Emails | We will always use the Logged in user email as the sender email | ||
| Appointment request emails(calendar settings->3. Confirmation) | We will use [email protected] depending on the Mailgun subdomain you set up for the location, or the SMTP integrated email | ||
If you are using Mailgun/LC Email, we will use the Business email here if the lead is not assigned:
Search for the contact in the Smart Lists tab
Search Conversations -> Click on the icon on the right to view the Contact Details
Check who is assigned to the contact here:
The From email will be the user logged in email by default:
However, if you have 2-way email sync set up, the email will show the integrated email
Click on Marketing > Emails > Templates > +New
Click Contacts ->Smart Lists -> Select Contacts -> Click Send Email
Add the From Name and From Email
Click Automation -> Workflows -> Create Workflow
Select Start from scratch and click Create new workflow:
Click Settings -> Configure Sender Address
Click on the + button > Select the “Send Email” option
Enter the From Name and From Email
This issue stems from the way Outlook displays the sender’s details. When the same email is sent to a Gmail address, G Suite will display the sender information correctly.
Be sure to use a sender email address that matches the domain you configured in Mailgun.
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