This guide covers the setup of advanced bot settings in Conversation AI. These options let you fine-tune bot interactions by modifying response timing, message limits, and other essential behaviors. Adjusting these settings helps ensure a smooth, natural, and personalized experience for your customers.
The advanced settings in Conversation AI allow you to customize your bot’s behavior. By adjusting these options, you can fine-tune its responses to align with your business’s specific needs while ensuring a seamless customer experience.
The bot automatically fetches your business name from your account settings. This ensures consistent branding in all conversations without manual input.
Example Use Case
Configure the delay before the bot replies to create a more natural conversational flow. This setting gives customers time to respond without feeling rushed.
This setting controls the maximum number of bot messages per interaction. If the limit is reached, the conversation can be reset to allow continued interaction.
Resetting Maximum Message Limit
Marking a conversation as “read” resets the message limit, giving the bot 10 more messages to send in that conversation.
Pro Tip: Use workflows to automate marking conversations as “read,” ensuring uninterrupted bot responses.
The Send Bot to Sleep feature temporarily disables the bot during manual interventions or workflow-initiated actions. This ensures that the bot doesn’t interrupt ongoing conversations.
Q: What happens if the wait time is too short or too long?
If too short, the bot may interrupt customers. If too long, the conversation may feel unresponsive. Test different timings to find the best fit.
Q: How do I troubleshoot the bot not responding?
Check if the bot is in sleep mode or if the message limit has been reached. Reset the conversation or adjust settings as needed.
Q: Can I customize bot responses for specific scenarios?
Yes, use prompts to tailor the bot’s replies.
Q: How do workflows affect bot settings?
Workflows can automate actions like marking conversations as “read,” pausing the bot, or triggering specific responses.
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