When a contact schedules an appointment, they have the ability to choose their timezone, ensuring the booking aligns accurately with their local time and personal schedule.
FOR EXAMPLE:
A contact located in New York City schedules an appointment for 5pm with a company located in San Francisco.
If the contact time zone feature is DISABLED, the appointment will be created for 5pm PST, because that is the time zone in which the HighLevel location resides.
If the contact time zone feature is ENABLED, the appointment would have been created for 5pm EST, since the contact is located in New York, and the business would see an appointment scheduled for 2pm PST.
If you prefer to restrict contacts from changing the timezone when booking appointments, you can disable this feature, ensuring that all appointments are scheduled strictly in the timezone assigned to the HighLevel sub-account.
Disabling the contact timezone ensures that all appointments are scheduled strictly in the business’s timezone, preventing users from selecting different time zones.
If a client operates near a timezone border or in a high-traffic tourist area where customers come from various time zones, it may be beneficial to restrict scheduling to the business’s local time.
To enforce this setting, go to Settings > Business Profile, scroll down to the General section on the right-hand side, and enable the “Disable Contact Timezone” checkbox.
It is very important to have your sub-account’s timezone set properly, especially if you are not allowing contacts to adjust the timezone manually when scheduling.
To view and/or adjust your sub-account’s timezone, navigate to Settings > Business Profile and find the “Time Zone” field located on the right side of the screen under the “Business Physical Address” options.
The screenshots below are examples of when your calendars will look like depending on whether you have enabled or disabled the Contact Timezone feature.
With the “Disable Contact Timezone” box selected, users will no longer see the time zone dropdown selector in the calendar widget (see screenshot below), and all appointments will be made in whatever time zone is set within the location settings.
This screenshot shows the default calendar widget with the timezone preference. By default, the contact timezone is enabled, giving your contacts the ability to change the timezone where the appointment is being scheduled.
How to display more than one calendar on a page Using Calendar Links: 1. Open each calendar link in a new tab by clicking the link icons for each calendar 2. Copy the calendar ID from one calendar. Then, navigate to the other calendar, insert a comma after its existing ID, paste the copied calendar […]
Overview The Troubleshooting Tool is built to assist users in determining why certain calendar slots appear unavailable in the booking widget. By offering in-depth insights into slot availability, it helps users pinpoint the cause of blocked time slots and make necessary adjustments. Whether the issue stems from user availability, system configurations, or scheduling conflicts, this […]
When {{appointment.start_time}} or any other appointment custom values are not showing Or when the appointment reminder campaign fails to trigger correctly based on the scheduled appointment start time: Or when the Add to Google calendar / Add to iCal/Outlook link is not working when sending a test email. We will need the Appointment or Customer […]
Overview By integrating your Zoom account, you can effortlessly create dynamic meeting links, eliminating the need for manual setup. When Zoom is set as the meeting location in your calendar, the system will automatically generate a unique Zoom link for each new booking and include it in the calendar invitation. Prerequisites You need access to […]
Google’s Local Services Ads (LSA) is an advertising platform designed for service-based businesses like plumbers, electricians, and other professionals. These ads appear at the top of Google search results when users look for specific services, helping businesses connect with potential customers. Reserve with Google, on the other hand, is a booking service that enables users […]
Overview By integrating your Microsoft Teams account, you can effortlessly create dynamic meeting links, eliminating the need for manual setup. Whenever you choose Microsoft Teams as the meeting location in your calendar, a unique link will be automatically generated for each new booking and included in the calendar invitation. Prerequisites You need access to the […]
Overview Syncing your Outlook Calendar allows seamless two-way integration between your bookings and the system. This ensures accurate availability, eliminates double bookings, and streamlines scheduling and booking management. Prerequisites Getting Started Step 1: How to Connect Outlook Calendar? To connect to Outlook Calendar, follow these steps: 1. Navigate to ‘Calendars’ > ‘Calendar Settings’ > ‘Connections.’ […]
Overview Before diving into the details of iCloud integration, it’s essential to note a few key points: iCloud Integration is not supported for Simple Calendars Data Flow: HighLevel to iCloud When events are created in HighLevel and synced to iCloud: This ensures that events created or modified in the HighLevel app are seamlessly pushed to […]
Connecting your iCloud Calendar with HighLevel Step 1: Obtain your unique app-specific password from Apple Before you can connect your iCloud calendar to HighLevel Calendar, you must generate an app-specific password through Apple. This password is different from your standard Apple ID password. Apple requires both two-factor authentication and an app-specific password for secure connections […]