How to Use the All-in-One Chat Widget with GoHighLevel
Updated April 4, 2025
Overview
The All-in-One Chat widget combines multiple communication channels—Live Chat, Email, and WhatsApp—into a single, streamlined interface. This eliminates the need to juggle separate widgets and gives your visitors a smooth, convenient way to choose their preferred method of contact.
Key Benefits
- Manage Live, Email, and WhatsApp chats from one widget.
- Consistent branding with a unified color scheme.
- Customizable initial welcome message for better user engagement.
- Simple setup and channel selection based on your active communication channels.
Prerequisites
- Account Access
Make sure you have the appropriate permissions to create or edit chat widgets in your account. - Active WhatsApp Number (Optional)
If you plan to include WhatsApp Chat, ensure that you have an active WhatsApp number configured in your account.
Step-by-Step Setup
- Navigate to the Chat Widget Section
- Log in to your account.
- In the left-hand navigation menu, go to Sites → Chat Widget.
- Create a New Chat Widget & then choose All-in-One Chat from the list of chat types.
- Note: If you do not see “All-in-One Chat,” ensure your account has access to the latest updates. You may need to refresh or log out and log back in.
- Select Channels
- Once you’ve chosen All-in-One Chat, you’ll be prompted to pick which channels you want to enable.
- If you have an active WhatsApp number, you can enable WhatsApp Chat. If not, only Live Chat and Email Chat will be available.
- Customize Widget Settings
- General Settings:
- Name your widget for easy reference (e.g., “Main Website Widget”).
- Configure widget color to match your brand.
- Channel Settings:
- Live Chat: Set your display name, greeting message, and offline behavior (if any).
- Email Chat: Add messages and customize the form fields to greet your users.
- WhatsApp: If enabled, confirm your WhatsApp number and default greeting message.
- Live Chat: Set your display name, greeting message, and offline behavior (if any).
- Initial Message:
Personalize the message that appears when visitors open the widget (e.g., “Hello! How can we help you today?”).
- General Settings:
- Save and Preview
- Click Save to store your changes.
- Preview the widget on your website or within HighLevel to confirm that each channel is functioning as intended.
Using the All-in-One Chat Widget
- Switching Channels:
Visitors can easily switch between Live, Email, or WhatsApp Chat using the Back button in the chat header. - Active Conversations:
Chat sessions remain active until manually ended by a sub-account user or closed due to inactivity based on your widget’s timeout settings. - Contact Form Fields:
For Email and WhatsApp Chat, a standard contact form field (e.g., “Message”) is available to capture user information.
Frequently Asked Questions
- What if I don’t have a WhatsApp number?
You can continue using the All-in-One Chat widget with only Live and Email Chat enabled. WhatsApp Chat will remain hidden until a valid phone number is provided.
Can I customize the color for each channel?
The All-in-One Chat widget applies one unified color scheme across all channels to maintain a consistent brand experience.- Do I need separate permissions to set this up?
Typically, users with access to Sites → Chat Widget can create and configure widgets. If you don’t see the option, contact your admin. - How do I end a Live Chat session?
Sub-account users can end the session from the Conversations panel in HighLevel, or it will automatically close after the specified inactivity timeout.
Troubleshooting
- Widget Not Showing Up: Ensure you’ve embedded the widget code on your website correctly. You can find this code under Sites → Chat Widget → Install Code.
- WhatsApp Not Available: Confirm you have an active WhatsApp number. If it’s still not visible, double-check your WhatsApp integration settings.
- Email Not Sending: Make sure your email address is verified and properly set up in your account settings.
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