How to add customer login in Ecommerce stores in GoHighLevel to view order details and past orders?

Updated March 27, 2025

Store owners can now enable customers to check their current order details while also accessing past orders. Customers will receive an order confirmation email containing a button that directs them to the customer access center, where they can log in using OTP verification.

How to use:

Enable Order confirmation email: To ensure customers can access the Customer Access Center, users must enable the order confirmation email. This setting can be activated by navigating to Payments > Settings > Notifications > Order Confirmation Email for Stores.
Login to the Customer Access Center:

Customers can access the Customer Access Center by clicking the “View Order” button in their order confirmation email.
Customers must log in using the email address they used during checkout to view all of their current order details.

Fulfilment Status Details: Fulfilment status by Store owner for the order will also get reflected to end customers whether partial or complete. Customers can view the fulfilment details which will include tracking number, tracking URL, and Carrier name.
Past Order Details: Past orders can be accessed by clicking the “Orders” button in the navigation menu.
Unique URL for Customer Access Center: The portal can also be accessed through<storeurl>/store/account/orders. Eg. myawesomestore.com/products/store/account/orders

** Important Reminder: To ensure the Customer Access Center operates correctly, confirm that your domain is connected and that its default path directs to any page within the store.

Notes:

If multiple contacts are associated with the same email, the first created contact will be used for logging into the Customer Access Center.
With sticky contact enabled, all orders will be consolidated for that browser session.