This calendar will retrieve available time slots and present them to the contact. Once the contact selects a slot, the appointment will be scheduled directly on this calendar.
Recurring calendars are not supported
Leverage these prompt boxes to infuse personality and tailored instructions into the AI, ensuring it aligns with your brand voice and enhances the chances of securing the appointment.
This is the maximum number of messages within which the AI bot will try to book an appointment and if it fails, it will send the contact down the “Appointment not Booked” branch.
Maximum limit is 25 and minimum is 5. Recommended value for this field is 15
The time for which the AI bot waits for the contact to respond back to its answer. If the contact doesn’t respond in the specified time, the contact is sent down the “Time Out” branch.
Use “GoTo” action in the Time Out branch and send the contact back to the same action to make the AI bot followup with the contact
The conversation channel on which the AI bot will respond to the contact. Current support Channels are SMS, FB and IG
By default, the AI bot sends the booking confirmation message (Example: Great, you are booked for 12th August at 6pm) once an appointment is booked. Checking this box will stop the AI bot from sending the confirmation message and the contact will directly be sent down the “Appointment Booked” branch as soon as appointment is booked
If enabled, Don’t forget to add a confirmation message in the “Appointment Booked” branch to inform the contact of the progress and keep the conversation going
Getting clients started on the right foot is key to avoiding confusion and ensuring satisfaction in the long run. Having a well-structured onboarding checklist can make this process much smoother. It’s like having a roadmap for a journey—if you know where you’re headed and have planned stops along the way, there’s less chance of getting […]
Handling client dashboard issues in whitelabel environments can feel like navigating a maze. Dashboards are the control centers for business operations, making it quite a headache when they falter. Clients often express concern when they hit roadblocks like slow loading times or confusing interfaces. It’s essential to get these sorted quickly to keep things running […]
This messaging policy is applicable to all subaccounts utilizing LC – Phone for communication within the CRM platform. Everyone expects the messages they want to receive to arrive without interference from filters or other barriers. A key way LC – Phone and its users can help ensure that outcome is by actively preventing and removing […]
HighLevel is dedicated to helping you stay compliant with messaging regulations, including A2P 10DLC standards in the U.S. To support this, we’ve enhanced our SMS compliance settings for sender ID and opt-out messaging. These improvements ensure that the initial message in any conversation—such as Missed Call Text-Back (MCTB) or review requests—automatically includes sender identification and […]
What is a Regulatory Bundle? Telecom carriers in certain countries require Regulatory Bundles to confirm the identity and location of individuals or businesses acquiring phone numbers. These bundles typically include documents like a government-issued ID, utility bills, or business registration information, ensuring compliance with local laws on number ownership. Phone numbers in regulated regions cannot […]
Poor call quality can hinder effective communication with leads and clients. This article provides guidance on identifying and resolving VoIP call issues within a HighLevel, covering troubleshooting steps for devices, network connections, and software configurations. What is Bad Call Quality? Low call quality in HighLevel can negatively affect customer interactions, reduce agent efficiency, and hinder […]
This article will guide you through creating and using Call Scripts within the HighLevel’s Web Dialer. Call Scripts enable agents to maintain consistency and efficiency by following a predefined script during calls—ensuring clear messaging without the hassle of switching tabs or looking for notes. What is Call Scripts? Call Scripts is a feature within the […]
What is Google Postmaster Tools? Google Postmaster Tools is a free resource that offers valuable insights into email deliverability, particularly for messages sent to Gmail recipients. It provides data on key metrics like domain and IP reputation, spam complaints, and the effectiveness of authentication protocols (SPF, DKIM, and DMARC). By leveraging this tool, senders can […]
This article guides you through managing the default unsubscribe links in LC Email to help you stay compliant with email regulations and provide a smoother experience for your contacts. You’ll discover how to configure the default unsubscribe settings in your HighLevel and how to manually insert the link using a tag. What is an Unsubscribe […]