The Voice AI Agents Dashboard offers advanced analytics, allowing users to gain deeper insights into call performance, user sentiment, and triggered actions. With this tool, managing Voice AI Agents becomes more data-driven, enhancing their overall effectiveness.
Easily access the dashboard at different levels for more granular analytics:
The Voice AI Agents Dashboard delivers essential analytics across various categories, enabling users to assess and enhance their Voice AI interactions.
Understanding call performance is essential for improving engagement and efficiency. The dashboard provides:
This section provides insights into AI-driven interactions and automation triggers:
Leverage AI-powered sentiment detection to gauge customer emotions during calls:
All stats include a percentage delta comparing data from the last selected filter period, providing insights into performance trends.
The dashboard includes flexible filtering options to refine analytics:
You can find it under Voice AI Agents → Dashboards & Logs for sub-account level insights or Voice AI Agents → Agent → Dashboards & Logs for agent-specific data.
Yes, you can filter metrics by selecting a specific time duration in the dashboard.
Sentiment analysis helps assess how users feel during interactions, allowing businesses to improve AI responses and customer satisfaction.
The percentage delta compares current performance metrics to the last selected time period, highlighting trends and changes in data.
Yes, the Actions Triggered section provides a detailed breakdown of the most frequently triggered actions and their frequency.
Getting clients started on the right foot is key to avoiding confusion and ensuring satisfaction in the long run. Having a well-structured onboarding checklist can make this process much smoother. It’s like having a roadmap for a journey—if you know where you’re headed and have planned stops along the way, there’s less chance of getting […]
Handling client dashboard issues in whitelabel environments can feel like navigating a maze. Dashboards are the control centers for business operations, making it quite a headache when they falter. Clients often express concern when they hit roadblocks like slow loading times or confusing interfaces. It’s essential to get these sorted quickly to keep things running […]
This messaging policy is applicable to all subaccounts utilizing LC – Phone for communication within the CRM platform. Everyone expects the messages they want to receive to arrive without interference from filters or other barriers. A key way LC – Phone and its users can help ensure that outcome is by actively preventing and removing […]
HighLevel is dedicated to helping you stay compliant with messaging regulations, including A2P 10DLC standards in the U.S. To support this, we’ve enhanced our SMS compliance settings for sender ID and opt-out messaging. These improvements ensure that the initial message in any conversation—such as Missed Call Text-Back (MCTB) or review requests—automatically includes sender identification and […]
What is a Regulatory Bundle? Telecom carriers in certain countries require Regulatory Bundles to confirm the identity and location of individuals or businesses acquiring phone numbers. These bundles typically include documents like a government-issued ID, utility bills, or business registration information, ensuring compliance with local laws on number ownership. Phone numbers in regulated regions cannot […]
Poor call quality can hinder effective communication with leads and clients. This article provides guidance on identifying and resolving VoIP call issues within a HighLevel, covering troubleshooting steps for devices, network connections, and software configurations. What is Bad Call Quality? Low call quality in HighLevel can negatively affect customer interactions, reduce agent efficiency, and hinder […]
This article will guide you through creating and using Call Scripts within the HighLevel’s Web Dialer. Call Scripts enable agents to maintain consistency and efficiency by following a predefined script during calls—ensuring clear messaging without the hassle of switching tabs or looking for notes. What is Call Scripts? Call Scripts is a feature within the […]
What is Google Postmaster Tools? Google Postmaster Tools is a free resource that offers valuable insights into email deliverability, particularly for messages sent to Gmail recipients. It provides data on key metrics like domain and IP reputation, spam complaints, and the effectiveness of authentication protocols (SPF, DKIM, and DMARC). By leveraging this tool, senders can […]
This article guides you through managing the default unsubscribe links in LC Email to help you stay compliant with email regulations and provide a smoother experience for your contacts. You’ll discover how to configure the default unsubscribe settings in your HighLevel and how to manually insert the link using a tag. What is an Unsubscribe […]