Keep in mind that to use this feature, you need an active WhatsApp account and a linked phone number. To enable it, navigate to “Settings” > “WhatsApp” in the side menu.
How to enable WhatsApp Chat Widget
1. Go to Sites > Chat Widget
2. Go to the Chat Widget, navigate to Chat type and select the option of WhatsApp Chat
Note – If the Whatsapp number is not configured, they redirect to settings to add the Whatsapp number.
3. Using the WhatsApp chat option, you can customize text, colors, branding, and forms with email or phone directly from the widget window. When selecting the WhatsApp chat type, the default design incorporates WhatsApp’s signature green shades, but users also have the flexibility to set their own color preferences.
4. Once the setup is done, the last part is to select the WhatsApp number. This is the number to which the message from the user will be redirected to when the chat is initiated.
5. Once the setup is done, click the “Save” button.
How It Works
1. Add the code to the landing page (external providers) to header code or use it by enabling toggle in Funnel/Website Settings
2. When the chat widget is embedded, it will display on the landing page once it loads in a browser window.
3. When the contact visits the page, completes, and submits the form, it will redirect the contact to the WhatsApp web app with the message to the number selected in the widget window.
4. You will then receive a notification in the “Conversations” view and be able to message the contact.
