Adding Custom Fields in the GoHighLevel’s Chat Widget Contact Form

The Chat Widget is enhancing its user experience by introducing powerful support for custom fields in the contact form, usable across SMS, Email, and WhatsApp chats. This upgrade unlocks impressive customization options for the Contact form.

What does this include 

• Custom Field Addition: Users can now add custom fields in contact within the chat widget builder, in addition to the standard fields. These custom fields allow businesses to collect additional information during interactions with customers using SMS/Email and WhatsApp Chat Widget type.
• Standard Fields: The chat widget will continue to support the following standard fields:
  • Name (mandatory)
  • Phone or Email (one is required to create contacts) Note – (Default will be Phone if tried to remove)
  • Message
• Supported Custom Field Types: The widget supports the following custom field data types:
  • TEXT
  • MONETARY
  • PHONE
  • NUMERIC
  • LARGE TEXT
  • DATE
• Field Limitations: Users can add a total of up to 5 fields, which includes both the standard and custom fields. [Either Phone or Email are mandatory]
• Field Validation & Mandatory Fields:
  • Standard Fields (Name, Phone, Email, and Message) will always be mandatory when added.
  • Custom fields are not required to be filled during submission unless data is entered.
  • Input validation applies for custom fields, where:
  • Phone fields are validated based on country code.
  • Email fields are validated for correct email format.
• Phone Field Internationalization:When multiple phone number fields are included, the chat widget enables users to choose a country code to format international numbers correctly.

However, the country flag selection is shared across all phone fields—changing the flag in one field will automatically update it in the others.