Customer Success (GoHighLevel Onboarding) Manager – Remote (Central or South America)

About the Role:

As a Customer Success Manager at Growthable, you’ll be the friendly face and guiding hand for our clients as they onboard new users into their GoHighLevel systems. Your role is all about delivering high-energy, engaging, and supportive experiences via Zoom, ensuring clients are thrilled with their progress and fully adopting the platform’s robust feature set. You’ll follow Standard Operating Procedures (SOPs) and checklists, record sessions, and meet key performance indicators (KPIs) to drive client success.

Key Responsibilities:

Conduct high-energy, on-camera Zoom calls with clients to guide them through the onboarding process for their whitelabel GoHighLevel systems.
Follow SOPs and checklists to ensure a consistent and thorough onboarding experience.
Provide step-by-step support to help clients adopt and utilize the full feature set of their platforms.
Record Zoom sessions and share recordings with clients for their reference.
Ensure clients are happy, engaged, and confident in using their systems.
Meet daily KPIs to maintain quality and efficiency.
Maintain clear communication with clients and the Growthable team to ensure a seamless experience.

What We’re Looking For:

High Energy & Friendly Personality: You bring enthusiasm and positivity to every interaction, making clients feel supported and excited.
Tech-Savvy: Comfortable navigating software platforms and guiding others through technical processes.
Reliable & Organized: Able to manage a schedule of up to 6 calls per day, follow SOPs, and meet KPIs consistently.
Excellent Communication Skills: Clear, professional, and engaging on camera and in written communication.
Spanish Language Skills: Fluency or proficiency in Spanish is a huge plus to support our diverse client base.
Remote Work Experience: Self-motivated and disciplined to thrive in a fully remote environment.
Customer Success Mindset: Passionate about helping clients succeed and ensuring they have a stellar experience.

Requirements:

Stable high-speed internet connection and a professional, distraction-free workspace for Zoom calls.
Reliable computer with a webcam and microphone for on-camera Zoom meetings.
Availability to work full-time hours, with flexibility to accommodate up to 6 calls per day (calls scheduled based on client needs).
Comfortable recording Zoom sessions and sharing them with clients.
Ability to work independently and manage time effectively in a remote setting.
Experience with GoHighLevel or similar SaaS platforms is a plus but not required (we’ll train the right candidate!).

Compensation & Schedule:

Paid per completed call, with rates ranging from $4 to $10 USD per call.
Maximum of 6 calls per day, allowing for a manageable yet full-time workload.
Flexible scheduling to accommodate client time zones, with clear expectations for availability.
This is a contractor position, offering the freedom to work remotely while being part of a supportive team.

Why Join Growthable?

Be part of a fast-growing company that’s passionate about client success.
Work remotely from anywhere in the world with a flexible schedule.
Opportunity to make a direct impact by helping agencies and SaaS businesses thrive.
Collaborate with a global team, including our hiring manager Nicholas, based in Sydney, Australia.
Perfect for high-energy individuals who love connecting with people and solving problems!

How to Apply:
Ready to bring your energy and customer success skills to Growthable? Send your resume and a brief introduction to Nicholas, our Hiring Manager, at [email protected]. Let us know why you’re excited about this role and how your skills (including Spanish, if applicable!) make you a great fit.

Application Deadline: We’re hiring on a rolling basis, so apply ASAP to join our team!

Growthable is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all contractors.