What is a Regulatory Bundle?

Telecom carriers in certain countries require Regulatory Bundles to confirm the identity and location of individuals or businesses acquiring phone numbers. These bundles typically include documents like a government-issued ID, utility bills, or business registration information, ensuring compliance with local laws on number ownership.

Phone numbers in regulated regions cannot be activated without a valid regulatory bundle. LC Phone users can handle this process directly through the HighLevel platform.

Key Benefits of Regulatory Bundles

Submitting a regulatory bundle is a crucial step when acquiring international phone numbers to meet regional legal requirements. It helps verify identities, avoid telecom complications, and streamline global number management for your agency.

• Compliance with Local Telecom Regulations: Meets legal requirements in regulated countries to activate and maintain phone numbers.
  
• Improved Deliverability and Service Quality: Verified bundles reduce the risk of carrier filtering, suspension, or number removal.
  
• In-App Management: Allows regulatory bundles to be created and submitted directly inside HighLevel — no need to leave the platform.
  
• Faster Setup with Built-In Compliance Tab: For LC Phone users, the Compliance tab streamlines document upload and address validation.

How to Create a Regulatory Bundle

LC Phone users can create and manage regulatory bundles directly within HighLevel using the built-in Compliance tab in each Sub-Account.

Step 1: Navigate to Regulatory Bundle/Address

• Navigate to the desired Sub-Account in your HighLevel Agency Dashboard.
  
• Open the Settings navigation menu on the left side of the page
  
• Choose the tab labeled Phone Numbers on the left
  
• Select the tab labeled Regulatory Bundle/Address at the top

Step 2: Create a Regulatory Bundle

• Click the blue button in the upper left labelled + Create
  
• A popup will appear with the options of Address Bundle or Regulatory Bundle. Select Regulatory Bundle.
  
• Using the Select County dropdown menu, select the desired country
  
• Using the Select Number Type selector, choose the type of number desired
  
• Upload required documents and fill out requested Business Information
  
• Submit bundle for review

Approval Timeline: Regulatory bundles may take up to 72 hours to be reviewed and approved.

Step 3: Create a New Address

• Click the blue button in the upper left labelled + Create
  
• A popup will appear with the options of Address Bundle or Regulatory Bundle. Select Address Bundle.
  
• Fill out requested business information including Business/Individual Name, Full Street Address, City, State/Province, Postal Code and Country
  
• Submit bundle for review
  

Assigning a Regulatory Bundle to a Phone Number

Once a regulatory bundle is approved, it must be assigned to the number you’re purchasing. This step is required to activate regulated numbers and verify compliance before use.

• Use the Settings navigation menu to navigate to the Phone Numbers section within your Sub-Account.
  
• Click + Add Number and choose the desired country and number type.
  
• If the number requires a regulatory bundle, you’ll see prompts to select a Bundle and Address.
  
• Use the dropdown to assign your approved Regulatory bundle.
  
• Confirm the address and click Continue to complete the number purchase.

Frequently Asked Questions

Q: What is a regulatory bundle, and why is it needed?
A regulatory bundle is a set of documents used to verify the identity and location of a person or business. It’s required to purchase phone numbers in countries with telecom regulations, ensuring legal use and compliance.

Q: Where do I create a regulatory bundle in HighLevel?
Go to the Sub-Account, click Phone Numbers, and then open the Compliance tab. From there, click Create Bundle to begin the submission process.

Q: What documents are required to create a bundle?
Most bundles require a valid government-issued ID and a proof of address such as a utility bill or business registration document. Requirements vary depending on the country and whether the number is for personal or business use.

Q: How long does bundle approval take?
Most regulatory bundles are reviewed and approved within 72 hours. Ensure your documents are clear and accurate to avoid delays.

Q: Can I reuse a bundle for multiple phone numbers?
Yes. Once approved, a regulatory bundle can be used for additional phone numbers, as long as they fall under the same regulation and region.

Q: What happens if my bundle is rejected?
You’ll receive a reason for rejection. You can update the documents or details and resubmit the bundle for another review.

Q: Can I edit or delete an existing bundle?
Bundles cannot be edited once submitted, but you can create a new bundle and use that instead. Deletion options depend on review status and assignment history.