Overview of Chat Widget Customizations in GoHighLevel

How Does It Work?

1. Navigate to Sites > Go to Chat Widget
2. Click on New to Create Chat Widget
3. Select the option between the SMS/Email Widget, Live Chat or WhatApp Chat
4. After completing that step, you can navigate to the Widget section to personalize its appearance with various styles and themes. You’ll have the ability to choose avatar images, adjust placements, and modify the widget’s size to suit your preferences.

• Add Chat Launcher with or without prompt
• Select the Chat icon
• Select the theme or customise according to your brand
• Allow users to add the message for first time and return visitors
• Add Avatar images
• Select where you would like to add the widget placement
• Widget dimension – keep it auto or customise it with width and height

5. The next section is the Chat Window, where all static messages visible to visitors are configured. Depending on the message type, the chat widget includes additional fields. This is also where branding and compliance details are specified.

• Add Chat Window title, Intro message, allow user to enable email and change CTA button
• Allow users to add their own branding and legal consent for HIPAA

6. The last option is messaging which allows customisation of acknowledgement and language settings.

• Adding support contact details, acknowledgement message and greetings
• User can select the language for the chat widget

Few Notes

1. If you were already using the chat widget, it will show in the Widget option of theme with light blue color
2. WordPress plugin will work for default widget, allowing user to select the widget will be part of upcoming releases.