A chat widget is a powerful tool for turning website visitors into potential leads. It enhances the customer experience by offering instant support exactly when and where it’s needed.
Chat widgets offer numerous benefits, particularly for businesses aiming to boost customer engagement, streamline support operations, and increase conversions. Here are some of the key advantages:
1. Real-Time Customer Support
Users get instant answers to their questions, reducing wait times and improving the overall customer experience.
Issues can be resolved immediately, enhancing customer satisfaction and loyalty.
2. Increased Engagement and Conversions
Chat widgets encourage interaction by offering help when customers need it, helping to prevent cart abandonment and increase conversion rates.
They can proactively engage users based on behavior, such as spending a long time on a product page.
3. Improved Efficiency and Cost Savings
Automating responses to common questions through a chatbot reduces the volume of queries that need human support, saving on labor costs.
By handling multiple conversations at once, chat widgets improve support efficiency.
Chat Widget is provided in three options –
1. Email and SMS Chat – This chat will collect the visitor’s information so that you can respond to them via SMS or email later. It is great for small teams that are not staffed 24×7
2. Live Chat – Live chat is a real-time, 2 way conversation within the chat widget. Great for teams with 24×7 coverage and with Conversation AI installed.
3. Whatsapp Chat – A whatsapp integrated 2 way conversation on chat widget. The user needs a whatsapp approved number. It is also great for small teams that are not staffed 24×7
How to install Chat Widget?
1. Go to Sites > Chat Widget 2. Click on the New button to start the chat widget.
3. Select the type of the chat widget the user wants to add on the landing page. 4. Once you select the chat widget type, there will three settings to deploy the chat widget
Widget – User selects the themes, icons and welcome messages. Users can also select the avatar and placement of the chat widget. Users can configure different sizes of chat widget.
Chat Window – Chat window allows users to customize the title, intro message and contact form customizations. It also allows businesses to add their own brand url in the chat widget for more visibility and meet any compliance regulations with checkboxes
. Note – Based on the type of chat widget the options get added in the configuration.
Messaging -Here the user configures the acknowledgement of message and icons. They can also configure the language of the chat widget.
Once the Chat widget is configured, the user can copy the code for landing page or Google tag manager and add it in wordpress. User can go to Funnels, Websites, Blogs to select the chat widget type to directly get added
FAQs
Can I customize my chat widget messaging per page? The webchat widget’s current setup does not support dynamic messaging. While it can be deployed across multiple pages, the messaging will stay the same as originally configured.
Can I create multiple chat widgets in a sub-account? No, each sub-account comes with one webchat widget.
