How to Deliver Digital Products for E-commerce Stores in GoHighLevel

About: 

HighLevel E-commerce store owners can effortlessly distribute digital products to their customers. After a purchase, customers instantly receive secure download links via email, granting them immediate access to their products. Store owners can manage and assign digital files for delivery through the Product Details page of any item. Customers can then securely download their purchased files through the Customer Access Center using the OTP login process.

How to use:

For Store Owners:

1. Store owners while creating product variant can add the type of product as either Physical or Digital at: Payments > Products > Select a Product > Variant Page > Shipping and Delivery
2. For digital products, store owners can upload up to 10 files, each with a maximum size of 100 MB. If additional files are needed, they can create a ZIP file under 100 MB for upload. Supported file types include images, audio, video, documents, and ZIP files. The store owner needs to save after uploading the files.
3. Store owners can also create different variants of Physical or Digital product types. For eg – If a store owner is selling books, they can create variants like Ebook, Audio Book or Physical books.
4. Store owners need to make sure that “Enable Order Confirmation Email” Toggle is turned on to allow delivery of digital products via Email in Payments > Settings > Notifications

For Customers:

1. After completing checkout, customers will receive an Order Confirmation Email that includes an “Access Downloads” button to retrieve their digital files.
2. Clicking this button will direct customers to the Customer Access Center, where they must log in using an OTP sent to the email used during checkout.
3. Customers can also access their digital downloads directly via the following unique URL: <storeurl>/store/account/orders . Eg. myawesomestore.com/products/store/account/orders

Notes:

• Digital product delivery is available only for orders placed through ECommerce stores.
• Cash on Delivery (COD) will not be applicable if any product in the order is digital.
• No shipping fees apply to digital products. If a physical product is in the cart, standard shipping charges will be calculated.
• If a physical product is purchased using COD, digital upsell products must be paid for with alternative online payment methods.
• Users can download a maximum of 10 files, with each file limited to 100 MB.
• Store owners need to make sure that “Enable Order Confirmation Email” Toggle is turned on to allow delivery of digital products via Email in Payments > Settings > Notifications
• Customers must be logged in to download their files.
• All the files will get downloaded at once as separate files and not as a zipped file
• All digital products in an order will be automatically fulfilled with fulfilment details as empty fields.

Images:

• Click on a product variant to upload digital files:

• Click on Upload to add digital files:

• Manage Uploaded digital files:

• Purchasing digital product in Online store:

• Automatic fulfilment of digital products:

• Enable Order confirmation email for delivery of digital products:

• Access digital files through the email:

• Order details page asking user to login to download digital files:

• Login via OTP:

• Download digital files after login in customer access center: