Logo

Please install Yoast, RankMath, or SEOPress to use breadcrumbs.

Customer Access Center to View Current and Past Order Details in GoHighLevel

Store owners can now enable customers to check their current order details, as well as review past orders. Upon placing an order, customers will receive a confirmation email containing a button that directs them to the customer access center, where they can log in using OTP verification.


How to use

  • Enable Order confirmation email: Users need to allow the order confirmation email to allow their customers to get email through which they can view Customer Access Center. This can be enabled at: Payments > Settings > Notifications > Order confirmation Email for Stores
  • Login to the Customer Access Center:
    • Customers can access the Customer Access Center by clicking the “View Order” button in their order confirmation email.
    • Customers must log in using the email address they used during checkout to view all of their current order details.
  • Fulfilment Status Details: Fulfilment status by Store owner for the order will also get reflected to end customers whether partial or complete. Customers can view the fulfilment details which will include tracking number, tracking URL, and Carrier name.
  • Past Order Details: Past orders can be accessed by clicking the “Orders” button in the navigation menu.
  • Unique URL for Customer Access Center: The portal can also be accessed through <storeurl>/store/account/orders . Eg. myawesomestore.com/products/store/account/orders


 Notes:

  • If multiple contacts are associated with the same email, the first created contact will be used for logging into the Customer Access Center.
  • With sticky contact enabled, all orders will be consolidated for that browser session.
  • Make sure your domain is connected for the Customer Access Center to function properly, and ensure the default path for the domain points to any page in the store.

Related Articles

How to Add Calculated Fields in Quizzes With Dynamic Result Messages on GoHighLevel

What Are Calculated Fields? Calculated fields in quizzes let you assign point values to answers and group them into categories. This enables you to deliver meaningful results—like assessments, recommendations, or audience segmentation—based on user responses. You can now also show personalized result messages tied to specific score ranges, making it ideal for personality quizzes, assessments, […]

John Mamado

How to Use the All-in-One Chat Widget with GoHighLevel

Overview The All-in-One Chat widget combines multiple communication channels—Live Chat, Email, and WhatsApp—into a single, streamlined interface. This eliminates the need to juggle separate widgets and gives your visitors a smooth, convenient way to choose their preferred method of contact. Key Benefits Prerequisites Step-by-Step Setup Using the All-in-One Chat Widget Frequently Asked Questions Troubleshooting

John Mamado
Logo
Go HighLevel Onboarding, Training, Education, Coaching, Support, Products and Services. Enabling Customer Success for GHL Agencies Worldwide
Copyright Growthable LLC 2025 | All Rights Reserved