We’ve added a new “Stats” button to the Workflow List page, making it effortless to track communication channel performance metrics like SMS and email statistics. With this feature, users can quickly compare stats across multiple workflows and evaluate their performance—all without the need to open each workflow separately.
Follow these steps to access the new “Stats” button and view workflow performance metrics:
Q: What types of stats can I see with this feature?
The “Stats” button offers insights into the performance of SMS and email actions within workflows, enabling you to track the effectiveness of each communication channel over time. At present, WhatsApp and IVR are not supported.
Q: Are stats available for folders?
No, currently, the stats are only available for individual workflows. Stats for folders are not supported at this time.
Q: Will stats be shown for actions that have been deleted from workflows?
Yes, if SMS or email actions were used in a workflow in the past but were later deleted, the statistics for those actions will still appear in the reports.
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