How to Set Up Call Status Triggers in GoHighLevel Workflows
Updated February 10, 2025
Inaccurate call reporting can silently break your agency's follow-up automations, leading to missed leads and unreliable pipeline data. By configuring the Call Status workflow trigger alongside Call Connect and Incoming Call Timeout settings in GoHighLevel, you'll capture precise call outcomes and fire the right automations every time.
Two ways to capture Call results:
1. Call Connect feature
This feature ensures that the receiver must press a key to answer the call, improving the accuracy of call reporting. Once this option is enabled, you will also need to update the whisper message, as the recipient’s keypress is required to establish the connection.
2. Call timeout
Prevent calls from going to your forwarding number’s voicemail by setting the Incoming Call Timeout. This is also how you can disable the Call Connect feature.
We recommend using a Call Timeout of 20 seconds or lower depending on your forwarding number.
E.g. If your forwarding number’s voicemail answers within 15 seconds, set the Call Timeout to 10 seconds so it will drop the Call forwarding before it reaches your voicemail. This will mark the Call as answered because we are not able to know if it’s a human or a voicemail answering the call.
You can upload your own voicemail here.
