This guide explores how to examine the components of AI-generated responses and make direct edits to knowledge base entries within the conversation view. By offering greater transparency, enabling real-time modifications, and improving response accuracy, this feature empowers users with more control over AI interactions.
AI Response information allows users to:
This functionality is available for all AI messages, AI workflow actions, and bot trial messages within your conversations.
This feature offers several key benefits:
Open a conversation where AI-generated messages are present.
Locate the message generated by the AI. An AI icon will appear below it.
Click on the AI icon to open the AI Response sidebar.
Q: Will editing the prompts or sources in the conversation view affect all AI responses?
Yes, any changes made to the knowledge base (e.g., FAQs or website data) will be updated immediately and impact all future AI responses that utilize this data.
Q: How will I know if AI information has been edited?
Edited entries will be tagged with an “Edited” label in the sidebar.
Q: Can I undo changes made to the knowledge base?
You cannot “undo”, but you can re-edit the information to revert it to its previous state.
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